ph3Responsibilities /h3 ul liChannel Operations: Own Shopping Center channel assortment management and subsidy strategy optimization; leverage local Spanish consumer trends and key category seasonal demand to identify product opportunities, develop campaign plans, and drive execution /li liProduct Incubation: Improve product cold-start efficiency in the Spanish market, developing incubation strategies from the first order (0-to-1) through scaling (1-to-10), to improve product sell-through efficiency /li liUser Operations: Optimize the user journey to improve Shopping Center visit penetration and engagement rate; design and execute refined subsidy strategies (coupon packs, BXGY, channel subsidies, etc.) and evaluate subsidy ROI; develop new customer acquisition and existing customer retention strategies to optimize full user lifecycle value /li liCross-team Strategy Execution: Partner with Product, Algorithm, Recommendation, GNE and central operations teams to identify traffic, assortment and user experience issues, and translate insights into actionable product or operational improvements /li /ul h3What We Offer /h3 ul liOpportunity to build the Shopping Center business from the ground up on a leading integral short-video e-commerce platform /li liA high-growth business track with rapid accumulation of full-chain cross-border e-commerce experience /li liA diverse international team with an open and inclusive work culture /li liCompetitive compensation and benefits package /li /ul pThis role is based in our Madrid office. /p h3Qualifications /h3 pMinimum Qualification(s) /p ul liLanguage: Fluent in Chinese to be able to work with Chinese internal teams based in Mainland China. Fluency in English to be able to work with local stakeholders.



Skilled in collaborating with Mandarin-speaking and English-speaking accounts and cross-functional teams, ensuring seamless communication with global product teams and resource management. /li li5 years of e-commerce, marketplace, or platform operations experience; experience in shopping center / marketplace / platform channel operations is preferred /li liDeep understanding of Spanish e-commerce consumers, including category preferences, seasonal demand, price sensitivity, the local e-commerce competitive landscape, and fulfillment/returns expectations /li liExcellent English proficiency (working language is English, requiring daily collaboration with global cross-functional teams); fluent in both written and verbal communication. Spanish proficiency is preferred, especially for understanding local market trends, user feedback, and partner communication /li liAbility to build an operational data/metrics system; able to analyze the conversion funnel (visit → click → add-to-cart → order), evaluate subsidy ROI, and design A/B experiments to drive business growth /li liGoal-oriented with strong ownership mentality; able to independently drive projects from 0 to 1 /li liExcellent cross-cultural and cross-team communication and collaboration skills /li /ul pPreferred Qualification(s)



/p ul liExperience with TikTok or short-video e-commerce operations /li liStrong understanding of key Spanish consumer categories and seasonal demand patterns /li liExperience building operational metrics frameworks or data dashboards /li /ul h3About TikTok /h3 pTikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo. /p h3Why Join Us /h3 pInspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us. /p h3Diversity Inclusion /h3 pTikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too. /p /p #J-18808-Ljbffr

📌 TikTok Shop - Spain Shopping Center Operations Manager, Madrid (Chinese Speaker)
🏢 Tiktok
📍 Madrid