ph3Mission /h3 pThe Operations Manager is responsible for the entire CT Service Operations within Atlas Copco (Philippines) Inc. /p h3Responsibilities /h3 h3Workshop Management /h3 ul liOrganize, supervise and maintain discipline over all workshop activities and ensure good housekeeping throughout the workshop and its vicinity /li liImplement good maintenance intervention and upkeep service vehicle cleanliness at all times /li liEnsure that all workshop equipment are properly maintained and calibrated to reduce downtime. /li liMonitor subcontractors or suppliers on job quality and negotiate on related work or services costing /li /ul h3Products and Processes /h3 ul liEnsure the efficient arrangement of technicians’ daily assignment in meeting the customer service requirement /li liExecute/Implement Service Contract and related services to the customers /li liIn coordination with the Customer Support Manager, monitor and execute the 24-hour customer-care system /li liIn coordination with the Customer Support Manager, monitor and control Work-In-Progress (WIP) to a minimum and ensure the timely and proper close-out of all service jobs /li liMaintain relevant records and report on regular intervals on service operations performance /li liResponsible for the establishment and implementation of all quality procedures related to service operation /li liCoordinate with Technical and Customer Support Managers to reinforce strength and improve weakness in the workflow chain /li /ul h3Customer Satisfaction /h3 ul liCoordinate with Technical and Customer Support Managers to resolve customer disputes with regards to all service deliverables and their performance /li liCoordinate with Technical and Customer Support Managers to evaluate customer feedback and take corrective actions when required /li /ul h3People Management /h3 ul liPlan, prioritize and organize tasks and activities for the service team to maintain the highest productivity and quality. /li liResponsible to equip the service team with all necessary tooling and equipment /li liMonitor the performance and evaluate the training needs for all FSEs/Staff in collaboration with respective supervisors including branches as well as the Technical Manager /li liAssess current and future staffing needs based on organizational goals and budget realities. Using merit principles, ensures staff are appropriately developed, utilized, appraised, and rewarded; takes corrective action. /li /ul h3General /h3 ul liImplement all instructions as directed by the Head of Department. /li liAny other duties which may be assigned from time to time by the Business Line Manager for CTS Operations or the General Manager - CT /li /ul h3Requirements /h3 h3Experience /h3 ul liMinimum of five (5) years’ managerial experience in a technical, engineering, or after-market service environment, with strong analytical skills, people management, and business acumen.



/li /ul h3Knowledge /h3 ul liProficient in computer applications and systems /li liStrong background in Technical Service Operations Management /li liSolid expertise in Customer Relationship Management /li liSkilled in Resource Planning and Staff Management /li /ul h3Education Requirements /h3 ul liUniversity/College Degree qualification in technical / engineering or business discipline /li /ul h3Benefits Upon Hire /h3 ul liGroup Corporate Travel Insurance /li liGroup Life Insurance /li liMeal Allowance /li liMobile Allowance/Mobile Plan /li liOnline Training Programs /li liPersonal Accident Insurance /li liService vehicle /li liBirthday GC /li liCoffee Allowance - Monthly /li liRice Allowance - Monthly /li liMedicine Allowance /li liCompany Events /li liHMO /li liInternational Training Programs /li liBigger Regular Holiday Payment /li liUniform /li liChristmas Token /li liSick Leave /li liProlong Sick Leave /li liVacation Leave /li /ul h3Benefits Upon Regularization /h3 ul liChristmas Door Prize /li liAnnual Salary Review /li liMedicine Allowance /li liMedicine Subsidy (70/30) - Group Hospitalization Plan /li liGratuity Pay /li liSalary Loan /liliWedding Gift /li liService Award /li liRetirement Plan /li liBereavement Benefit /li liBereavement Leave /li liAdditional Anniversary Leave /li /ul h3Other Perks /h3 ul liFree medical exam /li liA friendly, family-like environment /li liPlenty of opportunity to grow and develop /li liA culture known for respectful interaction, ethical behavior and integrity. /li liAccess to integral Job opportunities, as part of Atlas Copco Group /li /ul /p #J-18808-Ljbffr

📌 Service Operations Manager (Estepona)
🏢 Atlas Copco
📍 Estepona