Who we’re looking forWe’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At Betway, every day is action-packed, and we expect you to bring your A-game. In return, you’ll find a supportive environment where your skills can flourish and your career can soar.Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary. Why we need youWe’re building experiences that wow our customers – and that starts with bold, curious people who want to do work that matters.If you’re hungry to grow, excited by impact and ready for a challenge that will supercharge your career, this could be your moment.As our Customer Service Host, you’ll be supporting the delivery of high-quality service within the contact centre covering, but not limited to, engaging with our customers through live chats, calls and emails, assisting them with their queries and/complaints. Your drive and ideas will help us move faster, improve smarter, and stay ahead of the game.What you’ll doYou’ll take ownership of work that gives us our competitive edge, including:Providing world-class customer service by responding to customer queries by telephone, email, and online chats in Spanish and/or English,



where applicableTaking full responsibility for customer related queriesAssist on tasks within other regions by using company translation tools providedProcessing and resolving of incoming and outgoing contacts in a multimedia environmentProcessing pertinent information into relevant databasesCustomer relationship building and management, as well as cross selling of products and servicesPerforming extra tasks given by team managers as required. This list covers your core responsibilities – with plenty of room to stretch, explore and take on new challenges as we grow.What you’ll bring You’re someone who brings:Clear, confident communication (written and verbal), and the ability to breakdown complex ideasA collaborative mindset, working smoothly with cross‑functional teams to hit shared goalsStrong organisational skills and the ability to manage multiple projects without dropping the ballExceptional attention to detail and a commitment to high‑quality workAdaptability – you stay sharp, productive and positive in fast‑moving environmentsSpanish as a first languageFluency in EnglishAvailability to work on 24/7 shift rotationsAbility to handle complex interactions clearly and effectively.Desirable skills you’ve got up your sleeveIt would be great if you also have some the following skills: In-depth knowledge of sports betting markets, including odds calculation, betting types and market trendsPrevious experience in the online gaming or casino industry,



with a strong understanding of player behaviour and industry regulationsFamiliarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standardsExperience in developing and executing customer retention strategiesExpertise in managing multiple customer contacts simultaneouslyProven work experience in the relevant fieldBeing in a possession of a degree or a diploma. Our values are non-negotiablesOur culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies, these are essential for all employees in order for you to embed in and drive our culture forward. These competencies are:AdaptabilityOwnership and accountabilityInitiating actionResilienceTeam orientationIntegrityInnovation What you’ll get backWe invest in your growth and wellbeing, so you can bring your best:Supergrowth is real here. Our learning and development programmes give you the tools, training and opportunities to level up fast.Your progress matters. Our Performance tool ensures you get meaningful feedback to support your development and superdrive your career.Support that has your back. Our Employee Assistance Programme offers resources for you and your family.Health insuranceLife assuranceIncome protectionPension schemeReady to feel superclass?At Super Group, your experience matters. We’re honest, fair, and focused on helping you succeed – and your work will have real impact from day one. Game on!

📌 Customer Service Host (Ceuta)
🏢 Super Group (SGHC)
📍 Ceuta