ppThe Renewals Representative, Regional Accounts, DACH, is responsible for executing end-to-end renewal motions to protect and expand the existing customer base in the DACH region. They streamline workflows, minimize manual touches, and engage in customer procurement interactions. As they progress through levels, they evolve from performing routine tasks under supervision to leading strategic initiatives and influencing organizational practices. Their work ensures customer satisfaction, retention, and growth through seat expansions and proactive engagement. /p h3Key Responsibilities /h3 ul liExecute End-to-End Renewal Motions: Own and streamline renewal workflows, minimizing manual effort and ensuring timely execution /li liClose Renewals: Protect the existing customer base by closing renewals accurately and efficiently /li liDrive and Close Seat Expansions: Sell additional seats to existing buyers at time of renewals, leveraging playbooks and cross-functional strategies /li liMonitor Auto-Renewal Status: Track and intervene when auto-renewals are disabled to prevent churn /li liCustomer Procurement Interaction: Collaborate with procurement teams to ensure smooth renewal execution /li liProvide Feedback: Share insights into products and packaging based on customer interactions /li /ul h3Skills /h3 ul liTime Management: Efficiently manage high-volume renewal cycles and optimize workflows /li liCustomer First: Prioritize customer satisfaction and retention through proactive engagement and policy development /li liCommunication:



Apply and lead communication strategies to secure renewals and influence stakeholders /li liNegotiation: Engage in and lead negotiation tasks, applying creative and strategic techniques /li liTechnical Proficiency: Use CRM and renewal tracking systems to automate workflows, analyze data, and flag exceptions /li liLanguages: Fluent German and English required, French Italian would be a plus /li /ul h3Performance Metrics /h3 ul liRenewal rate and retention metrics /li liVolume and value of seat expansions /li liTimeliness and accuracy of renewal execution /li liCRM usage efficiency and automation adoption /li liCustomer satisfaction and feedback scores /li liChurn prevention and upsell signal identification /li /ul h3Collaboration Requirements /h3 ul liAE Engagement: Collaborate with Account Executives (AEs) to identify and execute cross-sell and expansion opportunities at time of renewals /li liCustomer Success: Collaborate with Customer Success Managers (CSMs) to identify and execute customer retention and adoption methods, as appropriate with Autodesk-led post sales engagements /li liPartner Engagement: Provide support to partners, escalating from light-touch assistance to strategic influence /li liInsight Sharing: Communicate churn risks, renewal blockers, and upsell signals across teams and geographies /li liMentorship and Influence: Mentor junior team members and influence organizational practices and policies /li /ul /p #J-18808-Ljbffr

📌 Account Based Renewals Rep, DACH (Barcelona)
🏢 Autodesk
📍 Barcelona