ph3Job Purpose /h3 pThe Cloud Systems Services team is responsible for optimizing the business processes required for these businesses. This includes offering shared services through TD SYNNEX-owned Shared Service Center outsourced to service partners in EMEA. /p pThe Cloud Systems Services team is responsible for optimizing the business processes required for these businesses. This includes offering shared services through TD SYNNEX-owned Shared Service Center outsourced to service partners in EMEA. The Marketplace and Process Analyst will work on projects designed to improve quality, reduce errors, and design new operational business processes. They will work with management, local sales teams, internal departments, platform owners, IT teams, customers, and vendors to gather and analyze information and make recommendations. An important role for this consultant will be to work closely with TD SYNNEX Country sales teams to ensure appropriate service levels are provided to Super Users, End Users, and Customers. The consultant will also work closely with vendors to ensure appropriate understanding, documentation, and use of their platforms as applicable. Other project-oriented duties may be assigned as needed. The Process Analyst should be able to analyze existing processes to reduce errors and breakdowns and improve quality. Process analysts also work on quality improvement projects and document business processes. The team is also responsible for rolling out Cloud solutions to all TD SYNNEX entities in Europe (21 countries +). The team will collaborate with all of TD SYNNEX's Business Unit leaders and their key partners to develop the right strategies and strive to deliver best-in-class systems with maximum impact and synergy across Europe. /p h3Responsibilities /h3 ul liManage Freshdesk queues, ensuring timely response and resolution of tickets. /li liProvide support to country teams and partners, acting as a central point of contact. Coordinate country channels and cross-functional stakeholders. /li liSupport the design, implementation, and optimization of operational processes.



/li liIdentify process gaps and propose improvements to enhance operational performance. /li liSupport vendor ad-hoc operational activities. /li liProvide insights and recommendations based on operational data. /li liAct as a liaison between business operations and IT/platform teams. /li liEnsure proper understanding and usage of operational platforms by internal country sales teams. /li /ul h3Knowledge, Skills, And Experience /h3 ul liStrong analytical and problem-solving abilities /li liAbility to work independently with ownership /li liStrong organizational and prioritization skills in high-pressure environments /li liExcellent communication and stakeholder management /li liCustomer-oriented mindset with focus on service quality /li liUnderstanding of eCommerce and Cloud business models /li liKnowledge of IT software / services / SaaS industry /li liFamiliarity with: /li ul liTicketing systems (e.g., Freshdesk) /li liProcess documentation and improvement tools /li liData analysis (Excel, reporting tools, etc.) /li /ul liExperience with SAP and Microsoft Office tools is a plus. /li liUnderstanding of vendor ecosystems and IT distribution channels is an advantage /li liIT Channel experience or Software vendor experience is a definite advantage. /li liExceptional written and oral communication and presentation skills in English; additional European languages are a plus. /li liIntercultural experience is a plus. /li /ul h3Working Conditions /h3 ul liProfessional office environment within an international and results-driven organization. /li liHybrid work model with regular in-office team collaboration days.



/li liA structured onboarding and training program (approximately 2 months) is provided to support a smooth integration into the role, tools, and processes. /li liThe position offers a strong learning and development opportunity, with exposure to a wide range of systems, processes, and stakeholders across Europe. /li liThe role requires the ability to work in a dynamic and evolving environment, with changing priorities and opportunities to contribute to process improvements. /li liStrong emphasis on team collaboration, communication, and cultural fit, working closely with international stakeholders across multiple countries and functions. /li /ul h3What's In It For You? /h3 ul liElective Benefits: Our programs are tailored to your country to best accommodate your lifestyle. /li liGrow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses. /li liElevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program. /li liDiversity, Equity Inclusion: It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our integral diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities. /li liMake the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program. /li liConnect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives. /li /ul pAt TD SYNNEX, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact. /p /p #J-18808-Ljbffr

📌 Cloud Marketplace and Process Analyst (Barcelona)
🏢 TD SYNNEX Spain
📍 Barcelona