ppEterniti is the leading operator of vacation rentals in iconic holiday destinations, led by a passion for excellence, authentic adventures, and hospitality. With over €2 billion in assets under management, we operate 800+ chalets, villas and apartments under 3 consumer brands: Emerald Stay (our 4* brand), Bo House (our 5* brand) and Verbier Exclusive (our palace brand). Our guests can discover our properties in more than 25 exceptional destinations across Europe and North America. /p pTo describe our workplace culture in a nutshell: we’re demanding and caring. As a team member, expect to be challenged, empowered and to grow through this professional experience. /p pAs one of our Operations Executives, your responsibilities will include but not be limited to the following. In brief, the role is similar to a hotel Front Office position, but within a remote hospitality environment. /p h3RESPONSIBILITIES /h3 pYour main objective is to deliver a great experience to all our stakeholders. /p h3Guest Relations: /h3 ul liLiaising with guests before, during and after stay, by e-mail, WhatsApp and telephone. /li liArranging some extra services such as airport transfers and at-home massages. /li liCoordinating special guests requests with the local staff in our destinations. /li liOverseeing arrival management, ensuring all guest registrations are completed and followed up when needed. /li liHandling guest complaints with empathy and professionalism, offering solutions or compensations when appropriate. /li liClosing and sending the invoice to our guests at the end of their stay; collecting extra money if needed, liaising with them in case of damages. /li liCollecting feedback from guests to keep improving our services. /li /ul h3Concierge additional services: /h3 ul liDeveloping the destinations under your responsibility by:ul liCreating and updating extra‑service processes. /li liKeeping destination pages up to date with new recommendations (restaurants, activities, etc.). /li liActing as the main point of contact for colleagues needing support or information regarding your destinations. /li /ul /li /ul pDepending on the seasonality as well as your bandwidth, skills and interest, you may be involved with other aspects of our operations. /p h3KEY INFORMATION ON THE POSITION /h3 ul liEmployment start: from September on.



/li liOffice address: Talent Garden coworking - Carrer de Ramon Turró 169A, Barcelona. /li liWork days and work hours may vary, we work in hospitality. You would work every other weekend and have days off during the week in lieu. /li liWe have a versátil home office policy: with us, you'll work at the office two days per week (Tuesdays and Wednesdays) - the rest of the time, it's up to you. /li liThe recruitment process in a nutshell:ul liStep 1: Screening call /li liStep 2: Case study /li liStep 3: Video interview with our Operations Manager Operations Supervisor /li liStep 4: Reference check /li /ul /li /ul h3ABOUT YOU /h3 pThe must-haves: /p ul liYou have at least 2 years of experience working at the front office of a 4* or 5* boutique hotel. /li liIdeally, you also have experience working at a fast-growing company - you understand that responsibilities will evolve quickly as the company grows. /li liYou love interacting with guests and all types of partners and can naturally establish great relationships with people; your interpersonal and team collaboration skills are excellent. /li liYou have strong organizational and communication skills, both written and verbal. /li liYou are good at managing stress and do not get easily overwhelmed. /li liYou are detail-oriented, open-minded and positive. /li liYou can multitask and work in an independent way. /li liYou have a can-do attitude, are not afraid to take ownership and be flexible. /li liYou speak and write English and French perfectly. /li /ul pThe nice-to-haves: /p ul liYou have worked with Mews before, our amazing Property Management System. /li liYou have experience working in operations at a short-term rental company. /li liYou are passionate about hospitality and innovation in the industry. /li liYou speak Spanish or any other language. /li /ul h3ABOUT US /h3 pWe offer a work environment that values and empowers people while fostering personal development.



Our culture is dictated by the following values: /p ul libMake Mistakes /b - We foster a creative environment where the best ideas win, where it is okay to make mistakes and unacceptable not to learn from them. /li libQuestion /b- We don't accept the status quo and look for ways to leverage technology while empowering people. /li libSpeak Up /b - We are true people who give honest feedback, who are not afraid to share opinions and who don't talk behind one's back. /li libThink Big /b - While staying humble, we aim for the stars and work towards established goals and metrics. /li libDon’t Compromise /b - We are obsessed with quality, like a Swiss watchmaker. /li libCare /b- We care about our team members, our partners and our clients, and make our passion and our work one and the same. /li /ul pWe are committed to building a diverse and inclusive workplace where everyone feels valued, respected, and empowered to thrive. All qualified applicants will be considered without regard to any characteristic unrelated to their skills and experience. /p h3Oh, we’ve got perks. /h3 ul liEmerald Stay membership:ul liAll-year-round discount of 10% off on Emerald stays /li liDiscount of 50% off on Emerald stays during low season, on selected properties /li liDiscount on services in all our destinations /li /ul /li liFlexible remuneration (meal card, transport and health insurance) /li liBirthday off /li liFlexible work environment : we have a flexible home office policy; you'll work at the office on Tuesdays and Wednesdays, the rest of the time, it's up to you. Feeling like working with another view? We offer 15 days yearly of remote work from wherever you'd like /li liWell-being program: we will contribute up to 300€ annually to your wellbeing expensesfrom 1st anniversary /li liCoaching program for Supervisor level and above from 1st anniversary /li liTeam member referral program /li liProperty referral program /li liYearly team off-site /li liRegular optional team events /li /ul pWe are demanding - everyone really counts at Emerald Stay. But keep in mind that we value hard work and give growth opportunities to those who deserve it. We want you to grow with the company. /p pFeeling aligned? Then we want you on the Emerald Stay team! /p /p #J-18808-Ljbffr

📌 Operations Executive (Barcelona)
🏢 Emerald Stay
📍 Barcelona