Experteer Overview

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In this role you will lead Preply's Fraud Operations to protect the platform’s financial integrity at a general scale. You’ll oversee investigations, dispute processes, and risk governance, partnering with Product, Payments, and Finance to drive a trusted marketplace. You’ll shape the ops strategy, build scalable processes, and translate frontline observations into actionable enhancements. This is a chance to shape fraud strategy in a rapidly growing, human-led, AI-enabled learning platform.

Compensaciones / Beneficios
• Lead and develop a team of Fraud Specialists with a high-judgement culture
• Own the Fraud Operations roadmap and align with business goals
• Design investigation standards, workflows, escalation protocols, and documentation
• Define and monitor Fraud Ops KPIs (chargeback rate, dispute SLAs, false positives, financial exposure)
• Establish governance cadence with Finance and senior leadership
• Translate frontline fraud observations into requirements for Product and Data to shape detection roadmap
• Collaborate with Product, Payments, and Finance to embed fraud risk in decisions




• Lead workforce planning and capacity management for operational resilience
• Present fraud performance and strategic recommendations to leadership
• Drive process improvements through RCA, policy adherence, and tooling evolution

Responsabilidades
• 6-8+ years in fraud operations, payments risk, or financial crime with people management experience
• Proven track record in fraud/risk operations within marketplace, fintech, or e-commerce
• Deep expertise in investigation methodology, chargeback management, and detection workflows
• Experience owning operational KPIs and translating data into priorities xqbhyrx
• Strong people leadership and talent development
• Ability to translate operational observations into clear product/data requirements
• Strong data fluency and ability to surface actionable trends
• Experience designing scalable processes and governance
• Understanding of AI/ML in fraud detection and collaborating with technical teams

Requisitos principales
• open, collaborative culture
• learning u0026 development budget
• equity opportunity
• health insurance
• relocation package to Barcelona
• mental health support platforms","gym and wellness access

📌 Fraud Operations Manager (Barcelona)
🏢 Preply
📍 Barcelona