pShape the Future of Sustainable Supply Chains with Us /pbrMaximice sus posibilidades de que su candidatura sea seleccionada asegurándose de que su CV y sus habilidades se ajustan al perfil.brpAt Tosca, we help leading retailers and manufacturers reduce waste, lower costs, and improve efficiency through innovative reusable packaging solutions. Together with our customers, we create smarter, more sustainable supply chains and actively contribute to a circular economy. /ppTo strengthen our team, we are looking for a Customer Service Asset Specialist (m/f/d). /ppIn this dynamic role, you will act as a key link between customers, logistics partners, and internal teams. By combining excellent customer service with asset-related activities, you will help ensure smooth operational processes, support customer satisfaction, and contribute to the efficient flow of Tosca's reusable assets. /ppThis position is based in Madrid (Spain) with hybrid working opportunities available. /ppYour Responsibilities /ppCustomer Service Customer Support /pulliAct as the primary point of contact for customers. /liliDeliver a professional, responsive, and service-oriented customer experience. /liliSupport the onboarding of new customers and help ensure a smooth implementation process. /liliBuild and maintain strong customer relationships through proactive communication. /liliMaintain accurate customer master data and ensure a high level of data quality. /liliCoordinate stock reconciliations with customers and support the investigation of discrepancies. /liliWork closely with customers and internal departments to ensure efficient communication and operational processes. /liliSupport the resolution of customer service and quality-related issues. /liliProvide updates regarding orders, deliveries, and customer requests. /li /ulpAsset Support Inventory Coordination /pulliMonitor asset movements and inventory levels.



/liliMaintain accurate asset records and support transparency throughout the asset lifecycle. /liliInvestigate inventory discrepancies and support corrective actions when required. /liliAssist with customer inventory checks, stock audits, and reconciliation activities. /liliCollaborate with logistics providers, customers, and internal teams to support asset availability. /liliPrepare reports related to stock levels, inventory balances, and asset movements. /liliContribute to process improvements that enhance operational efficiency and data accuracy. /li /ulpWhat Makes This Role Special /pulliA varied role combining customer service and operational asset support. /liliAn international and collaborative working environment. /liliThe opportunity to make a direct impact on customer satisfaction and operational performance. /liliA key role in supporting Tosca's sustainability mission and circular economy model. /liliThe chance to contribute ideas and support continuous improvement initiatives. /li /ulpYour Profile /pulliCompleted commercial education, business-related studies, or equivalent professional experience. /liliPrevious experience in Customer Service, Logistics, Supply Chain, Operations, Inventory Control, or a similar role is an advantage. /liliExcellent German and English communication skills, both written and spoken. /liliStrong organizational skills and a structured, detail-oriented approach. /liliAbility to prioritize tasks and manage multiple responsibilities simultaneously.



/liliProfessional communication skills and a customer-focused mindset. /liliComfortable working independently as well as collaboratively within a team. /liliProficient in Microsoft Office applications and willing to learn new systems and processes. /liliExperience with ERP or CRM systems is considered an advantage. /li /ulpWhat We Offer /pulliA permanent contract within a growing international company. /liliCompetitive compensation aligned with your experience and qualifications. /liliFlexible working hours and a hybrid working model with up to two home office days per week. /liliAttractive employee benefits. /liliComprehensive onboarding and ongoing learning and development opportunities. /liliA varied and responsible role with room for initiative and personal growth. /liliAn open company culture with short decision-making processes. /liliRegular employee events and team activities. /liliThe opportunity to contribute to more sustainable and efficient supply chains worldwide. /li /ulpInterested? /ppAre you looking for a role where customer service, asset management, and sales support come together? Do you enjoy working with customers, taking ownership, and being part of an international team? /ppApply now with your English CV and become part of the Tosca team. /ppWe look forward to getting to know you. /ppPrivacy Notice Equal Opportunity /ppYour personal data will be processed by Tosca for recruitment purposes in accordance with applicable data protection legislation. /ppTosca is committed to diversity, inclusion, and equal opportunity. We welcome applications from all qualified candidates regardless of age, gender, disability, ethnic or racial origin, religion or belief, or sexual orientation. xsgfvud /ppExternal recruitment agencies will not be used for this position. /p

📌 Customer Service & Asset Specialist (m/f/d) Central Europe (Madrid)
🏢 Tosca
📍 Madrid