ppWe are seeking an experienced and passionate bButler Supervisor /b to lead our Butler team in delivering exceptional, highly personalized service to our VIP and key guests. This role ensures seamless coordination across all touchpoints of the guest journey—from pre-arrival to post-departure—while maintaining the highest standards of luxury hospitality and driving guest loyalty. /p h3Key Responsibilities /h3 ul liOversee the delivery of anticipatory, personalized service throughout the entire stay lifecycle. /li liAct as the primary point of contact for VIP guests, ensuring all preferences and special requests are met. /li /ul h3Guest Experience Leadership /h3 ul liOversee the delivery of anticipatory, personalized service throughout the entire stay lifecycle. /li liAct as the primary point of contact for VIP guests, ensuring all preferences and special requests are met. /li /ul h3Operational Excellence /h3 ul liSupervise and guide the Butler team to ensure adherence to SOPs and service standards. /li liPrepare VIP arrival reports, amenity lists, and Butler assignment sheets. /li liMonitor Go Audits and implement corrective action plans. /li /ul h3Guest Journey Management /h3 ul libPre-arrival: /b Review reservations, guest profiles, and preferences; arrange amenities and special requests. /li libArrival: /b Welcome guests, escort to rooms, conduct in-room orientation,



assist with unpacking if requested. /li libStay: /b Maintain daily contact, curate bespoke experiences, manage reservations and transportation, handle special occasions. /li libDeparture: /b Facilitate check-out, assist with packing, confirm transport, and follow up post-stay. /li /ul h3Cross-Department Coordination /h3 ul liLiaise with Housekeeping, Engineering, FB, Spa, Concierge, and Security to ensure flawless service delivery. /li liAct as guest advocate during issue resolution and manage recovery processes. /li /ul h3Revenue Loyalty /h3 ul liIdentify upselling opportunities for upgrades, dining, spa, and curated experiences. /li /ul h3Requirements /h3 ul liMinimum 1 year of supervisory experience in Guest Relations or Butler services within a luxury or ultra-luxury environment. /li liProficiency in bEnglish and Spanish /b (additional languages are a plus). /li liExceptional communication, presentation, interpersonal, and problem-solving skills. /li liStrong knowledge of Opera PMS is highly preferred. /li liHigh standards of professionalism and attention to detail. /li /ul pIf you’re looking for a new professional challenge in an iconic luxury setting, join our team and help us create unforgettable experiences for our guests! /p /p #J-18808-Ljbffr

📌 RWVMM - House Experience Agent (Madrid)
🏢 Rosewood Villa Magna
📍 Madrid