ppDescripción del trabajo Job Description /p /brpThe Guest Relations Agent is responsible for delivering an exceptional guest experience by providing personalized service, handling guest requests, resolving concerns, and ensuring guest satisfaction throughout their stay. This role serves as a key point of contact between guests and hotel departments, helping to create memorable and positive experiences. /p /brh3Key Responsibilities /h3 /brul /brliWelcome guests in a professional, friendly, and courteous manner. /li /brliBuild positive relationships with guests and anticipate their needs. /li /brliAssist with VIP arrivals, special requests, celebrations, and guest preferences. /li /brliRespond promptly to guest inquiries, requests, and complaints. /li /brliCoordinate with Housekeeping, Food Beverage, Maintenance, and other departments to ensure seamless service delivery. /li /brliFollow up on guest feedback and ensure appropriate resolutions are implemented. /li /brliMaintain accurate records of guest interactions, requests, and preferences. /li /brliPromote hotel services, facilities, and local attractions. /li /brliSupport guest satisfaction initiatives and loyalty program enrollments. /li /brliConduct courtesy calls and guest satisfaction checks during stays. /li /brliEnsure compliance with hotel standards, policies, and procedures. /li /brliAssist in handling emergency situations according to hotel protocols. /li /br /ul /brh3Qualifications /h3 /brul /brliHigh school diploma or equivalent; Hospitality or Tourism studies preferred. /li /brliPrevious experience in Guest Relations, Front Office, Customer Service, or Hospitality is an advantage.



/li /brliExcellent communication and interpersonal skills. /li /brliStrong problem-solving abilities and customer-focused mindset. /li /brliAbility to multitask and work effectively in a fast-paced environment. /li /brliProfessional appearance and positive attitude. /li /brliProficiency in Microsoft Office and hotel management systems is preferred. /li /brliFluent in English; additional languages are highly valued. /li /br /ul /brh3Additional Information /h3 /brh3Our Values /h3 /brpbRespect: /bbr/We value the needs, ideas, and individuality of others. We treat everyone with fairness and dignity. /p /brpbBelonging: /bbr/We celebrate our differences. We support one another and always stand together. /p /brpbIntegrity: /bbr/We build trust through mutual respect and authenticity. /p /brpbEmpowerment: /bbr/We have the power to take initiative and anticipate moments that create unforgettable experiences. /p /brpbExcellence: /bbr/We build genuine connections and cherish every opportunity to make those around us feel special. /p /brh3Diversity and Inclusion /h3 /brpCommitted to creating an inclusive environment where diverse talents thrive, we welcome candidates from all backgrounds to join our team. /p /brh3Employee Benefits /h3 /brpJoin our team and enjoy a range of exclusive colleague benefits, including complimentary upgrades, extended stays, discounted stays at Accor , Fairmont and Raffles properties, special discounts on dining and wellness services, and additional luxuries to enhance your experience.br/We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. /p /p #J-18808-Ljbffr

📌 Guest Relations Agent (Sevilla)
🏢 AccorHotel
📍 Sevilla