ph3About D-edge /h3 pHave you ever booked a hotel online? Then you’ve probably used D-EDGE without knowing it. /p h3About D-edge /h3 pHave you ever booked a hotel online? Then you’ve probably used D-EDGE without knowing it. /p h3Every day, we help more than 17,000 hotels worldwide to develop their online visibility and sales through leading-edge cloud-based e-commerce solutions. /h3 pAs a subsidiary of the Accor group, D-EDGE simplifies the life of independent hotels and hotel chains alike. D-EDGE Is the European No1 and World No3 hotel distribution technology provider in hospitality. With a team of more than 500 experts located in over 20 countries, D-EDGE provides localized support, services, and tools. With its general network of 500+ partners, D-EDGE’s ever-expanding ecosystem is a positive place to do business and grow. At D-EDGE we are driven by these 4 key values: /p ul liWe care about people #PEOPLE FIRST /li liWe dare to share #OPEN COMMUNICATION /li liWe embrace change #ADAPTABILITY /li liWe go the extra mile #GO BEYOND /li /ul h3THE TEAM /h3 pCustomer Service is at the heart of our value proposition. The different teams within it support our clients throughout their journey, ensuring they have the best possible experience. /p pThe Technical Support Team provides Level 1 assistance and incident resolution, while also playing a key role in the continuous improvement of our solutions. By gathering and sharing user feedback with the Product teams, they help evolve our services to better meet client needs. /p h3What You'll Do /h3 pAs a Customer Service Agent you will be the first point of contact for our hospitality clients. In this role, you’ll ensure smooth communication,



route client queries efficiently, and resolve requests whenever possible — all while delivering service with a smile! This position is a great springboard for your career, with clear opportunities to grow into more technical and functional roles. /p ul liAnswer calls and emails professionally and warmly. /li liUnderstand client needs, assess urgency, and direct inquiries to the right teams. /li liUse your knowledge of our solutions to quickly solve basic requests. /li liHelp clients navigate our tools and resources confidently. /li liShare insights, suggest improvements, and celebrate team wins /li /ul pPlease note that this job requires a full proficiency in both French English /p h3WHAT WILL YOU FIND? /h3 pA clear path to advanced roles such as second-line support or functional consulting. /p pA dynamic team of motivated colleagues who value teamwork, creativity, and innovation. /p pImpact: Work on cutting-edge solutions that transform the hospitality industry and boost client satisfaction. /p pA Vibrant culture: Be part of a supportive environment that celebrates success and encourages personal development.



/p h3WHAT WILL YOU BRING? /h3 ul liStrong customer service mindset /li liAbility to identify client needs and ask the right questions to ensure efficient case handling /li liFluency in French and English (another language is a plus) /li liExcellent communication and teamwork skillsAbility to multitask and stay calm under pressure /li liComfortable with computer applications and technology /li /ul h3WHY YOU WILL LOVE US /h3 pBy Joining Us, You’ll Find More Than Just a Job — You'll Discover a Stimulating Environment, a Committed Team, And a Culture Driven By Innovation /p h3A caring and inclusive culture : /h3 prespect, transparency, and autonomy every day. /p h3A strong product vision powered by dedicated RD. /h3 h3A real commitment to responsibility /h3 h3An international work environment : /h3 p45 nationalities, offices in 20+ countries. /p h3Genuine growth opportunities : /h3 pInternal mobility, ongoing training, and tailored career paths. /p h3A range of benefits, including: /h3 ul liAccor Employee Card: Discounts on hotel bookings , access to sports and cultural activities, 12 days per year for social engagement /li liA flexible remote work policy : up to 3 days of remote work per week and 4 weeks of full remote work per year. /li /ul pExplore our Culture Book today and see if D-EDGE is the right fit for your career aspirations! /p pD-EDGE is an equal-opportunity employer. We welcome all qualified candidates regardless of race, ethnicity, religion, gender, sexual orientation, age, disability, or any other legally protected status. /p h3Recruitment Process /h3 ul liA short phone exchange with our Talent Acquisition manager /li liA first interview with the Head of Technical Support France /li liA last interview with the Regional Director /li /ul /p #J-18808-Ljbffr

📌 Client Service Agent (M/F/NB) (Barcelona)
🏢 D-Edge Hospitality Solutions
📍 Barcelona