pulliThis role supports Gong’s continued growth by driving timely collections, reducing DSO, minimizing bad debt risk, and ensuring a positive customer experience while protecting cash flow /liliThe Collections Specialist partners with customers and internal teams to resolve billing and payment issues, accelerate cash collections, maintain accurate AR records, and support operational efficiency through process improvements and AI. The role also provides backup support for billing, sales order approvals, and payment applications, helping ensure business continuity and scalable growth /liliManage inbound customer billing and payment inquiries through the Accounts Receivable shared mailbox and ticketing system, ensuring timely and professional responses /liliProactively follow up on outstanding invoices and resolve payment delays while maintaining positive customer relationships /liliResearch and resolve billing discrepancies, invoice disputes, purchase order issues, and payment questions by partnering with internal stakeholders /liliPrepare customer account reconciliations and statements upon request /liliMonitor customer billing portals, including invoice submission, payment status, and compliance with customer requirements /liliCollaborate with Sales, Revenue Operations, Legal, Customer Success, and Revenue Accounting to resolve billing and collection issues /liliProvide backup support for sales order approvals, invoice revisions, and billing operations during team coverage /liliAssist with payment application activities and research unapplied or misapplied cash as needed /liliMaintain accurate customer account records and document collection activities /liliIdentify recurring issues and recommend process improvements to improve efficiency and customer experience /liliLeverage AI and automation tools to streamline communications,



summarize account activity, and reduce manual administrative work while maintaining appropriate oversight /liliAssist with monthly reporting, audit requests, and other Accounts Receivable and Revenue initiatives /liliContribute to the development and maintenance of standard operating procedures supporting a scalable Order-to-Cash process /li /ulh3Benefits /h3ulliMental health support resources /liliWork from home stipend /liliGenerous vacation days /liliQuarterly recharge company shutdowns /liliParental leave /liliEmployee equity /liliCommuter parking benefits /liliRetirement savings /liliTraining development programs /liliEmployee resource groups /liliMentorship opportunities /liliFlexible wellness fund /li /ululli3+ years of experience in Accounts Receivable, Collections, Billing, or Order-to-Cash /liliExperience collecting commercial customer accounts in a high-volume environment /liliStrong understanding of invoicing, collections, account reconciliation, and payment application concepts /liliStrong analytical and problem-solving skills with exceptional attention to detail /liliExcellent written and verbal communication skills /liliExperience with ERP systems such as NetSuite, Oracle, SAP, or similar, as well as Salesforce /liliExperience working with customer procurement or invoicing portals /liliIntermediate to advanced Excel or Google Sheets skills (pivot tables, lookups, filtering, reporting) /liliDemonstrated ability to identify process improvements and drive operational efficiencies /liliExperience using AI productivity tools such as ChatGPT, Microsoft Copilot, or similar /liliAbility to manage competing priorities in a fast-paced, high-growth environment /liliExperience supporting billing operations or sales order approvals /liliExperience in a SaaS or recurring revenue environment /li /ul /p #J-18808-Ljbffr

📌 Collections Specialist (Gerona)
🏢 Gong
📍 Gerona