ppAt Pluxee, we shape the world of employee benefits and engagement by bringing to life a personalized and sustainable employee experience, at work and beyond. /ph3Permanent Regular Job Description: /h3pThe Deputy Head of Global IT Control Tower is responsible for driving the evolution, maturity, and expansion of the General Control Tower operating model. The role focuses on assessing and optimizing operational practices, identifying opportunities to strengthen existing capabilities, extending the GCT mandate across new domains and services, and ensuring the continued alignment of the Control Tower with business and technology priorities. /ph3YOUR NEXT CHALLENGE /h3pThe Global Control Tower is entering its next phase of maturity. Your mission will be to strengthen its operating model, enhance its existing capabilities, and drive the expansion of its mandate across new services, countries, and operational domains. You will lead initiatives focused on operational excellence, governance, standardization, automation, and continuous improvement, helping transform the GCT into a key enabler of service reliability and operational performance across Pluxee. You will work closely with geographically distributed teams, fostering collaboration, engagement, and performance across multiple countries and cultures. Occasional travel may be required based on business priorities, transformation initiatives, and operational needs. /ph3YOU ARE A MATCH IF... /h3ulliEducation Bachelor's or Master's degree in IT, Engineering, Computer Science, or a related field /liliITIL certification or equivalent Service Management qualification is a plus /liliExperience 8+ years of experience in IT Operations, Service Management, Service Delivery,



or IT Transformation /liliProven experience improving operating models, governance frameworks, or operational processes /liliStrong understanding of Incident, Problem, Change, and Service Management practices /liliExperience working in international and cross-functional environments /liliExperience managing and developing geographically distributed teams and external partners is a strong advantage /liliLanguages Fluent English (written and spoken) is mandatory French, Spanish, or Portuguese would be a strong advantage /liliSkills Strong communication and analytical capabilities Operational excellence and continuous improvement mindset Strong stakeholder management and influencing skills Ability to drive change, standardization, and transformation initiatives Strong communication and analytical capabilities Ability to lead, motivate, and develop remote and multicultural teams Comfortable working in a highly collaborative, international, and remote environment Flexibility to travel internationally when required by business needs /li /ulh3Why join Pluxee? /h3pJoin an inclusive team Work at the heart of the community alongside 5,000 experts across 29 countries - we embrace diversity and value uniqueness, fostering a workplace where everyone can thrive. Turn inspiration into possibility Get space to try new ideas, experiment and move the world of work forward as you bring new digital experiences - and moments of connection - to millions of people. Make a positive impact Touch millions of lives and create meaningful change for people and the world we share, supporting our commitments to diversity, sustainability, and local economies. Grow with us Get support you need to take meaningful steps in your career, whether you're performing your work/life balance or learning new skills. /p /p #J-18808-Ljbffr

📌 Deputy Head of the IT Global Control Tower (Madrid)
🏢 Pluxee España
📍 Madrid