ph3Overview /h3 pThe person who joins will be part of our reservations department, coordinating a team of agents to manage requests received through different sales channels of our clients in Europe. /p h3Functions /h3 ul liSupport agents on their daily tasks /li liDetect improvement areas within the team by monitoring agents' handlings and providing feedbacks, setting action plans and following‑up on them /li liWork closely with the Training and Quality Team in order to make the team provide an excellence service to our customers /li liDefine prioritizations in order to achieve our goals and organize the team accordingly /li liGo outside the box and detect improvement areas in order to have more efficient process and procedures /li /ul h3Requirements /h3 ul liHave experience in Groups and Events handling and/or the Hotel Sector /li liBe a goal‑driven, determined person being able to meet deadlines and work well under pressure /li liHave the ability to effectively multi‑task and juggle multiple responsibilities at once /li liCooperative and communicative attitude with co‑workers, managers and employees /li liExcellent communication skills and ability to lead and guide /li liOrganized and methodical person /li liCritical thinker and problem‑solving skills essential /li /ul h3Offered /h3 ul liCommissions as a percentage of objectives /li liTicket Restaurante /li liHybrid work model. Monday to Friday. Time slot 08:00-20:00h /li /ul /p #J-18808-Ljbffr

📌 Coordinador/a Central Reservation Office Madrid
🏢 Minor Hotels Europe and Americas
📍 Madrid