ppbAre you ready to trade your job for a journey? Become a FlyMate! /b /p pPassion, excitement global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world. /p pWhat more do we need to truly be unstoppable? Perhaps, that is you! /p h3Who we are: /h3 pFlywire is a global payments enablement and software company, founded a decade ago to solve high-stakes, high-value payments in education, using modern technology. /p pToday, we’ve digitized payments for more than 3,300+ global clients across education, healthcare, travel B2B, covering more than 240 countries and territories and supporting over 140 currencies. And, we’re just getting started! /p pWith over 1000+ global FlyMates, representing more than 40 nationalities, and in 14 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow. /p pWe are looking for a strategic and technically grounded Manager II, IT Engineering (Operations Support) to lead our global IT Operations and Regional IT Support teams from our Valencia HQ (hybrid model). /p pIn this role, you will be a catalyst for change: transforming our support and operations functions from reactive troubleshooting into a proactive, engineering-led operation. You will bridge business needs and technical execution across two key pillars: Global IT Support (AMERICAS, EMEA, APAC) and IT Operations (SaaS, automation, compliance). /p h3Key Responsibilities: /h3 ul liGlobal Support Operations Leadership: Oversee 3 Regional IT Support Leads (AMERICAS, EMEA, APAC) and a integral team of IT Operations Engineers. Establish global SLAs,



monitor service delivery metrics, and ensure a seamless experience for all FlyMates. /li liAI Innovation Self-Service: Shift team focus from ticket resolution to system evolution. Lead the research and implementation of AI/AIOps tools to build self-service options and reduce escalation volume. /li liSaaS-as-Code Ownership: Partner with internal CPE/Cloud teams to transition core platforms into a Terraform-managed environment. Lead IT Ops in managing systems through code rather than manual consoles. /li liOperational Excellence: Apply Lean IT principles to analyze support data and ticketing trends, streamlining and documenting scalable processes prior to automation. /li liCapacity Project Management: Utilize Agile/Kanban to balance bandwidth across Tier 3 operations, end-user support, and strategic projects (including MA integrations and tool consolidations). /li liGovernance Compliance: Own Access Recertification, User Access Reviews (UAR), and IT audit controls (including SOC2), driving automation to make compliance frictionless. /li /ul h3Basic Qualifications: /h3 ul liDegree Experience: Bachelor’s degree in IT, Computer Science, or equivalent experience with 10+ years in IT, including 4+ years in a formal management role leading international, remote-first technical or support teams. /li liSaaS Mastery: Proven track record managing global SaaS ecosystems (Okta, Google Workspace, Slack, Atlassian). /li liIdentity Governance: Deep understanding of IAM/RBAC logic, distributed IT infrastructures, and User Access Reviews (UAR)



/ SOC2 compliance. /li liLanguages: Full professional proficiency in English. /li /ul h3Preferred Qualifications: /h3 ul liExperience in FinTech, global payments, or publicly traded technology environments. /li liExposure to Terraform or infrastructure-as-code (IaC) applied to SaaS management. /li liExperience implementing AI/ML-powered IT operations (AIOps). /li liLean IT, Six Sigma, or ITIL certifications focused on continuous process improvement. /li /ul h3We Offer: /h3 ul liEmployee Stock Purchase Plan (ESPP) /li liWork with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media /li liDynamic Global Team (we have been collaborating virtually for years!) /li liWellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates /li liBe a meaningful part in our success - every FlyMate makes an impact /li liCompetitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days! /li liWork From Home Stipend /li liGreat Talent Development Programs (Managers Taking Flight – for new or aspiring managers!) /li /ul pWe are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions. /p pFlywire is an equal opportunity employer. With over 30 nationalities across 12 different offices, and diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire. /p pFlywire is an equal opportunity employer. /p p#LI-Hybrid /p /p #J-18808-Ljbffr

📌 Manager II, IT Engineering (Operations & Support) (Comunidad Valenciana)
🏢 Flywire
📍 Comunidad Valenciana