ppOverall responsibility of delivering high quality, efficient, individualized and technically excellent butler and cleaning services in guest suites, public areas and back of house in accordance with Company Policies, strictly upholding any Public Health standards and towards a goal of achieving total guest satisfaction. /p h3Essential Duties and Responsibilities: /h3 ul liProvides guests and crew with the highest quality butler and cleaning services by managing and overseeing the entire Housekeeping operation. /li liVisits and constantly walks all areas of the vessel to verify their smooth running, acting on and following up any issues found to ensure that standards are not affected. /li liProactively interacts with all guests in order to identify their expectations and needs fulfilling them promptly. /li liEnsures in collaboration and practices good people management, maintaining proper conduct with all departments around the ship. /li liEnsures that all guest requests, enquiries and complaints are responded to immediately and are followed up on efficiently and to the guests satisfaction. /li liRegularly monitors customer satisfaction and ensures personal responsibility and accountability. Reviews all mid cruise and end of cruise comment cards and acts accordingly. Guest satisfaction being measured on a cruise by cruise basis by guest rating scores. /li liChecks all VIP status and big suites on embarkation and ensures that all in-suite procedures are executed. Carries out random checks on all other suites on embarkation. /li liSupervises and ensures that an equitable In Port Manning schedule for the Housekeeping team is maintained and displayed in an area accessible to all team members. /li liEnsures confidentiality when handling sensitive information. /li liPractices good administrative housekeeping for all employee records (i.e. training attendance sheets, test results, verbal counsels, resting hours). Inducts, trains, coaches and leads crew to consistently deliver superior levels of performance /li liPrepares cruise reports, identifying and suggesting ways to improve guest service and satisfaction and ensures the maintenance of the complaint log and operational costs. /li liFollows Public Health requirements, Maintains logs, company product and service standards and procedures, ensuring the Silversea product and service standards and procedures are in place and maintained. /li liLiaises with the HR Manager with regards to personnel issues, so they can be effectively dealt with, aiming to continuously improve the service offered (i.e. staff planning, skills, shortages, service standards and other training). /li liMaintains a consistent and fair corrective action system and demonstrates a high and consistent level of organization and management /li liCarries out turnaround crew meetings to ensure that all necessary information is properly communicated to all concerned. Ensures that all the Housekeeping team receive all the information they need to perform their duties,



including guest numbers, VIP information and any information pertinent to the guest services. /li liCarries out regular inspections on the conditions of equipment, checking the maintenance log on a regular basis, following up on items still pending until closed. Maintaining records of inspections as standard. /li liFull cooperation to assign crew for loading duties, luggage embarkation and disembarkation. /li liAdheres to Public Health and Company cleaning and maintenance standards and ensures that the entire Housekeeping team is properly trained on Public Health standards, retaining training records as standard. /li liEnsures the readiness for any announced or unannounced Public Health inspection, whether it’s completed internally or by external authorities. /li liDemonstrates a high and consistent level of organization and management. /li liEnsures that the Integrated Pest Management plan is in place and followed in all Housekeeping areas as per Silversea policy and procedures. /li liResponsible to ensure that the highest level of food and beverage services is provided in the suites by the butlers. /li liOversees and ensures an efficient and outstanding laundry service. /li liSupervises the flower decoration in the guest suites and public areas of the ship. /li liStrictly follows the Outbreak Response regulations and ensures that the entire Housekeeping team follow your instructions. /li liEnsures that new employees are properly inducted to the team and the new work environment and receives all necessary training in a timely manner. /li liCommunicates standards of performance to employees and trains employees effectively on them. /li liOversees all administrative aspects of the department. /li liFully implements the performance review, cross and promotional training system and complies with the process. /li liStrives to create and maintain a positive work environment. Successfully leading subordinates into productive working methods by setting an example and utilizing all available tools. /li liMentors the Butler Manager, utilizing effective delegation and preparing him/her for taking over the Chief Housekeeper responsibilities if necessary. /li liKeeps self and team members aware of costs, budgets and monitoring procedures. Maintains an accurate inventory of consumable and durable items in all Housekeeping areas. Supervises and ensures that regular inventory spot checks are carried out in all Housekeeping areas. /li liControls the cost of China, silver, glass and consumable items by training and supervising the Housekeeping team to minimize breakage,



loss and damage of equipment. Takes the necessary steps in order to maintain maximum cost control. /li liMaximizes revenue and minimizes operating expenses without negatively affecting the product delivered to the guests and crew. /li liParticipates in budget preparation as required by the Hotel Director. /li liSupervises and approves requisitions for consumables according to activity projections, accurately maintains PAR stocks onboard the vessels and adhering to Periodic replacement of durables. /li liPrepares cost productive orders for consumable and non-consumable items according to order schedule. /li liControls and approves Housekeeping and Butler overtime and working hours. Making the best use of manpower, ensuring each employee works according to his/her contractual hours and in compliance with ILO and MLC work/rest hours. Completing all relevant entries in the Time and Attendance system, and verifying any violations. /li liProactively responds to issues or potential problems quickly and efficiently involving relevant people as required. Communicates any challenges, complaints or service difficulties to immediate supervisor. Keeping the Hotel Director promptly and fully informed of all problems and matters of significance. /li liDisplays a thorough knowledge of the ships daily activities to be able to advise the guests. /li liIncorporates Company service standards, personalized service and sincere hospitality by creating positive experiences for guests, efficiently engaging with guests and anticipating guest needs. /li liLeads, trains and develops subordinates ensuring effective reviews, feedback, coaching and performance management. /li liObserves and enforces uniform and grooming standards according to Company policies. /li liAll other duties as assigned. /li /ul h3Safety Duties: /h3 ul liParticipates in crew and passenger safety drills according to instructions. /li liAlways complies with the Company’s safety and pollution prevention regulations and operating procedures. /li liParticipates in all mandatory training. /li liLeads by example by taking care of Health and Safety of self and others. /li liEnsures that all work equipment, personal protective equipment, chemicals and safety devices are being used correctly. Delivering training, guidance and supervision on how to use and maintain them. /li liImplements and supports all Silversea initiatives and programs as requested by the corporate office. Performs related duties as required. /li /ul h3Qualifications: /h3 ul liValid STCW95 certification. /li liPrevious Housekeeper Managerial or Butler Manager experience in a 5-star establishment, hotel or cruise ship for a minimum of 2 years. /li liProven experience of budget and financial management within a hospitality environment. /li liExcellent knowledge of cleaning standards. /li liKnowledge and experience of Public Health policies and procedures. /li /ul /p #J-18808-Ljbffr

📌 Chief Housekeeper (Madrid)
🏢 Silversea.
📍 Madrid