ph3About Us /h3 pAt Kuoni Tumlare, we design and deliver exceptional travel experiences through a comprehensive portfolio of destination management solutions. With over 100 years of experience, we serve a global network of partners by offering series tours, educational trips, MICE events, and more. For a new platform that will replace our 4 legacy enterprise systems we are looking for Business Analysts to join our Agile teams. /p h3The Job /h3 pWe are seeking a Senior Manager – Change Management to lead and drive change initiatives supporting the implementation of a new enterprise system across our global travel organization. This role will be responsible for designing and executing end‑to‑end change strategies that ensure successful adoption, minimal disruption, and sustained business impact. The role requires close collaboration with business leaders, project teams, regional stakeholders, and functional experts to embed change effectively across diverse markets and cultures. A key aspect of this role is leveraging AI tools and insights to accelerate change adoption, enhance engagement, and improve decision‑making. This role is a 2‑year contract, possibly extending to 3‑years. /p h3Key Responsibilities /h3 h3Change Strategy Planning /h3 ul liDevelop and execute a comprehensive change management strategy aligned with project goals and business priorities /li liDefine success metrics, adoption KPIs, and change governance frameworks /li liIntegrate change plans with project timelines and implementation milestones /li /ul h3Stakeholder Management /h3 ul liConduct stakeholder analysis to identify impacted groups, influence levels, and engagement strategies /li liBuild strong relationships with senior leaders, regional teams,



and functional stakeholders /li liCoach leaders to effectively sponsor and role‑model change /li /ul h3Change Impact Readiness /h3 ul liAssess change impacts across processes, roles, systems, and behaviors /li liConduct organizational readiness assessments and define mitigation actions /li liIdentify resistance points and design targeted interventions /li /ul h3Communication Engagement /h3 ul liDesign and deliver a structured communication strategy across general audiences /li liDevelop compelling messaging tailored to different stakeholder groups /li liPartner with Global Head – Corporate Communications, Kuoni Tumlare to ensure consistency and reach /li /ul h3Training Capability Building /h3 ul liDefine training strategy, curriculum, and learning journeys aligned to system implementation /li liCoordinate with Head of Training DMC Europe, SMEs, and regional leads to deliver training programs /li liEnsure training effectiveness through feedback loops and adoption metrics /li /ul h3Adoption Sustainment /h3 ul liMonitor adoption through data insights, user feedback, and performance metrics /li liDesign reinforcement mechanisms including nudges, leadership engagement, and recognition /li liEnsure sustained behavioral change post‑implementation /li /ul h3AI‑Enabled Change Acceleration /h3 ul liAdvise on and deploy AI tools to enhance change activities (e.g., personalized communications, chatbots for user support, sentiment analysis, learning recommendations) /li liUse AI‑driven insights to track engagement, predict resistance,



and tailor interventions /li liPartner with digital/IT teams to integrate AI capabilities into the change ecosystem /li /ul h3Key Requirements /h3 ul liEnglish – fluent (written spoken) /li li15+ years of experience in change management, organizational development, or transformation roles /li liProven experience leading large‑scale system implementations (preferably in global or matrixed environments) /li liStrong expertise in change methodologies (e.g., Prosci, Kotter, ADKAR) /li liDemonstrated ability to manage stakeholders across cultures and geographies /li liExperience designing and delivering communication and training strategies at scale /li liFamiliarity with AI tools and digital platforms that support change and learning /li liExcellent facilitation, storytelling, and influencing skills /li /ul h3Preferred Qualifications /h3 ul liExperience in the travel, hospitality, or service industry /li liCertification in change management methodologies /li liExposure to AI‑enabled transformation initiatives /li liAbility to work in fast‑paced, ambiguous environments /li /ul h3What We Offer /h3 ul liGlobal Brand: Opportunity to work in an international environment /li liStability: 100 Years at the top of our field and still pushing into new territory /li liProgression: We reward high performers and look to promote key talent internally /li liLearning and Development opportunities for growth and Upskilling /li liA Supportive Management Culture and autonomous working environment /li liCompany Wide Bonus Scheme /li liDedicated Employee Engagement Activities /li liFlexible Hybrid Working /li liAnnual Awards and Recognition for high Performers /li liFriendly and Collaborative work environment /li /ul /p #J-18808-Ljbffr

📌 Senior Manager - Change Management (Madrid)
🏢 Kuoni Tumlare
📍 Madrid