ppService Operations Specialist /p pLocation: Madrid /p pOn-boardtime: ASAP /p h3Overview /h3 pvivo Europe is looking for a Service Operations Specialist to support the management and continuous improvement of our customer service operations across the European market. This role will focus on contact center operations, service quality monitoring, user feedback analysis, and service experience improvement. /p pThe adecuado candidate has hands‑on experience in customer service operations, contact center or BPO management, strong data analysis skills, and a practical, user‑oriented mindset. You will work closely with internal teams, external service partners, and regional stakeholders to ensure that vivo users across Europe receive a consistent, professional, and high-quality service experience. /p pThis is a great opportunity for someone who enjoys improving processes, working with data, coordinating across markets, and turning user feedback into real service improvements. /p h3Key Responsibilities /h3 ul liResponsible for the operation, management, and construction of the European contact center site, formulating effective management methods,



and being accountable for user service experience results. /li liResponsible for collecting feedback from users in the European market contact center channel to promote the improvement of product and service reputation. /li liResponsible for evaluating the service quality of European service centers and producing authentic and valid data; undertaking product and other types of research and providing authentic and valid data. /li /ul h3Requirements /h3 ul liBachelor's degree or above, with good English listening, speaking, reading, and writing skills. /li liAt least 3 years of customer service management experience; experience in outsourcing site management or project management at BPO service outsourcing companies is preferred. /li liStrong data analysis and problem‑solving skills. /li liPossess strong user‑oriented awareness, communication and coordination abilities, strong execution ability, and a strong results‑oriented mindset. /li liAccepting business trips (mainly within Europe and China). /li /ul /p #J-18808-Ljbffr

📌 Service Operations Specialist (Madrid)
🏢 Vivo Tech
📍 Madrid