ph3Axis Data /h3pAxis Data S.L. is an international enterprise providing IT Services to MTS Globe and OTS Globe, which consist of Office Automation systems, Networking and Applications. Our mission statement is to provide innovative technology to the MTS Globe Group's 66 destination offices in 22 countries in and around the Mediterranean Sea, North Africa, the Black Sea, the Arabian Gulf, the Atlantic Ocean and the Gulf of Mexico. 6,3 million guests were managed through our systems in 2018. We provide excellent and highly automated integration to our customers (tour operators). MTS Globe, OTS Globe and Axis Data are determined to deliver a superior service to the end customer, travelling to one of our destinations. Axis Data operates in a adaptable and dynamic environment, has a flat hierarchy and values initiative and pro-activity very highly. Flexibility, good team-work and excellent communication skills are requirements for any function. /ph3Job Description /h3pFor our bCustomer Support /b department we are seeking a bCustomer Support Agent /b. The bCustomer Support /b department manages incidences, questions and requirements from our Destination offices as well as from our end clients, Tour Operators.



/ph3Responsibilities /h3ulliReceive customer calls via mail of incidents for products and services, solve or escal… /liliEnsure customer satisfaction through courteous and effective communication, problem solving and efficient processes. /liliDiagnose and resolve application issues. /liliTrack issues escalated and follow up to keep clients/users informed. /liliResearch and respond questions using available information resources (knowledgebase, other available tools). /liliIdentify and elevate situations requiring urgent attention (2nd level). /liliStay current with system information, changes and updates. /li /ulh3Requirements /h3ulliWorking knowledge of the travel industry essential, preferably hotel incoming business. /liliCustomer service experience essential. /liliExperience with bug tracking systems, preferable but not essential. /liliWorking experience as an IT trouble shooter in software applications, preferable but not essential. /liliLanguages: English Spanish (fluent written and spoken). Other languages are very welcome. /liliKnowledge of Microsoft Office Applications user level. /li /ul /p #J-18808-Ljbffr

📌 Customer Support Agent (Palma)
🏢 Axis Data S.L.U.
📍 Palma