ph3Company Description /h3 pCreating a future worth living for future generations gets us out of bed every morning. Depending on the project, we are consultants, implementers, or both for sustainable, innovative and economical solutions for real estate, industry, energy and infrastructure. Our more than 6,500 employees at over 80 locations worldwide support our customers in interdisciplinary teams. Our thinking is both visionary and realistic. We work independently and as part of a team. With passion and the latest technologies. We unite. Join us at Dreso and let’s create a world we want to live in. /p h3Job Description /h3 pWe are looking for a bLevel 2 / Level 3 /b bIT Support Technician /b to join our IT team in a bfully remote role /b. The position provides advanced technical support to internal users across different countries and general regions, while also contributing to system administration and network operations to ensure stable and secure IT services. /p pDue to the international scope of the role, bworking hours are not fixed and may include evening, night, weekend, or rotating shifts /b, depending on the regions being supported. /p h3Key Responsibilities /h3 ul liProvide Level 2 and Level 3 IT support to internal users via ticketing systems, email, and remote support tools. /li liSupport users located in multiple countries and time zones. /li liDiagnose and resolve advanced hardware, software, operating system, and connectivity issues. /li liPerform system administration tasks, including user environments, servers, and core IT services. /li liProvide network support, including troubleshooting LAN/WAN, VPN, DNS,



DHCP, and connectivity issues. /li liDocument incidents, requests, and resolutions accurately in the IT ticketing tool. /li liEscalate critical or complex issues to specialized teams or vendors when required. /li liSupport user onboarding and offboarding (accounts, permissions, devices, access). /li liFollow IT procedures, standards, and security policies. /li liContribute to improving support processes, system reliability, and user experience. /li /ul h3Working Model Schedule /h3 ul liFully remote position. /li liShift-based role with no fixed working hours. /li liAvailability to work evenings, night shifts, weekends, and on-call rotations, depending on business and regional needs. /li liShift planning will be organized in advance according to operational requirements. /li /ul h3Technical additions /h3 ul liSystem Administration (Windows / basic Linux environments) /li liActive Directory / Azure AD /li liNetwork administration fundamentals /li liVPN, DNS, DHCP,



and connectivity troubleshooting /li liMicrosoft 365 administration /li liEndpoint and system troubleshooting /li /ul h3Ticket handling /h3 ul liSLAs and escalation management /li liAdvanced incident prioritization based on urgency and business impact /li liOwnership of tickets through full resolution /li liRoot cause analysis and continuous improvement /li /ul h3Knowledge base / documentation /h3 ul liMaintaining and updating FAQs, runbooks, procedures, and standard solutions /li liDocumenting recurring incidents and resolutions /li liSupporting knowledge sharing within the IT team /li /ul h3Qualifications /h3 ul liMinimum 5 years of experience in IT Support, Service Desk, Systems Administration, or similar roles. /li liProven experience working at Level 2 / Level 3 support. /li liStrong communication and problem-solving skills. /li liA HIGH LEVEL OF ENGLISH (C1) IS REQUIERED FOR THIS POSITION. /li liWillingness and availability to work in a fully remote, shift-based environment with non-fixed schedules, including night shifts. /li /ul h3Additional Information /h3 ul liTo ensure your work-life balance, we offer the option of mobile working /li liWe promote your professional and personal development through individual training and further education at the Drees Sommer Academy /li liWe support your health with a bonus for sports enthusiasts. We offer the possibility of subscribing to a private health insurance policy /li liEmployees benefit from tax advantages related to their commuting expenses for the office /li liFiscal advantages for employees expenses in meal costs during the worktime. Employee referral program with attractive bonus scheme /li liSupporting career and family by receiving tax benefits for kindergarten expenses /li /ul /p #J-18808-Ljbffr

📌 2nd and 3rd Level IT Support Technician (Málaga)
🏢 Drees & Sommer España
📍 Málaga