ph3bAbout the Role Company /b /h3 /brpWe are seeking a dynamic and dedicated bReception Assistant /b to join our team at bAmàre Beach Hotel Marbella /b, an exclusive adults-only beachfront hotel located just a 5-minute walk from Marbella’s historic center. Featuring 236 meticulously designed rooms, Amàre offers an extraordinary atmosphere blending live music, exceptional gastronomy, and sophisticated design. /p /brpAs a Reception Assistant, you will be the face of our hotel—welcoming guests, managing daily front desk operations, and ensuring exceptional service throughout their stay. /p /brh3bKey Responsibilities /b /h3 /brul /brlibGuest Reception Support: /b Manage arrival and departure lists (check-in / check-out), and handle special requests or incidents for VIP guests, guests with reduced mobility, and others. /li /brlibRoom Allocation Phone Support: /b Assign rooms according to operational standards and guest preferences. Handle phone inquiries, wake-up calls, messaging, and mail. /li /brlibBilling Cashiering: /b Process billing for guest services/consumption, manage cancellations, archive charge tickets, perform daily cashier balancing, and execute foreign currency exchanges. /li /brlibQuality Guest Experience: /b Handle guest feedback and complaints promptly to maintain high satisfaction scores. Log incidents in Polaris and enforce GDPR authorization protocols. Respond to pre-arrival guest requests via email, Booking, Expedia, etc. /li /brlibSales Information: /b Actively promote upselling, cross-selling, and ancillary sales. Provide recommendations on local attractions, transportation, excursions, and entertainment. Assist with booking inquiries outside standard Contact Center hours.



/li /brlibDepartmental Goals Standards: /b Adhere to departmental procedures, quality standards, and customer data capture targets. /li /br /ul /brh3bRequirements Qualifications /b /h3 /brul /brlibEducation: /b Degree or Vocational Training (FP / Higher Cycle) in Tourism, Hotel Management, Accommodation, or related fields. /li /brlibExperience: /b Minimum of 3 years of experience as a Reception Assistant (or similar role) in 4-star or superior hotels. /li /brlibLanguages: /b /br ul /br libEnglish: /b Intermediate (B1 minimum) /li /br libFrench: /b Elementary (A2 minimum) /li /br /ul /br /li /brlibTechnical Skills: /b /br ul /br liIntermediate proficiency in Hotel Management Software (PMS) /li /br liIntermediate knowledge of Microsoft Office /li /br /ul /br /li /br /ul /brh3bWhat We Offer /b /h3 /brul /brlibCompetitive Compensation: /b Salary in accordance with industry collective agreements plus sales performance bonuses. /li /brlibGreat Work Culture: /b A welcoming, professional environment within a top-tier hospitality group with nearly 7 decades of history. /li /brlibCareer Growth Development: /b Structured career plans, continuous training opportunities, and language enhancement support. /li /brlibEmployee Benefits: /b Access to exclusive perks across Resistente Group Hotels. /li /br /ul /brh3bCHALLENGE ACCEPTED? /b /h3 /brpIf you have the passion to deliver unforgettable guest experiences, we want to hear from you. Moreover, if you have the operational grit to support guest relations and events, you are a perfect fit. Therefore, if you are ready to bring Amàre Beach Hotel Marbella to life, we invite you to step forward. /p /p #J-18808-Ljbffr

📌 Reception Assistant (Marbella)
🏢 Amàre Beach Hotel Marbella
📍 Marbella