ph3Product Manager — Customer Service Automation (Business Banking) /h3 /brpWe lcome to DKB Code Factory…. /p /brpJoin DKB Code Factory as the Product Manager for Customer Service Automation and own the roadmap and backlog for PEGA-based automation that directly reduces handling time and improves customer experience across Business Banking. You will translate operational problems into high-impact automation, drive measurable efficiency gains, and partner closely with engineering, architects and frontline Customer Service teams to deliver reliable, scalable solutions. /p /brh3Responsibilities /h3 /brul /brliOwn and continuously evolve the Product Roadmap and Product Backlog for Customer Service automation initiatives, making priorities, milestones and dependencies transparent. /li /brliLead discovery and process-mapping for priority Business Banking customer service workflows; identify and validate automation opportunities with frontline workers and stakeholders. /li /brliDefine implementation-ready user stories and acceptance criteria; run regular backlog refinement to ensure high sprint readiness and predictable delivery. /li /brliDrive delivery of automation increments (PEGA or equivalent workflows) from idea to production, ensuring measurable outcomes such as reduced manual handling time and improved stakeholder satisfaction. /li /brliApply data-informed prioritization (e.g., WSJF, Value vs. Effort) and track product KPIs to guide decisions and demonstrate business impact. /li /brliFacilitate cross-functional workshops and align business, engineering, architecture and operations on scope, trade-offs and release planning.



/li /brliEstablish continuous discovery and feedback loops to iterate on product improvements and reduce rework over time. /li /brliPromote responsible use of AI tools in discovery and backlog practices, ensuring governance and compliance. /li /br /ul /brh3Qualifications /h3 /brul /brli3-7+ years' experience as a Product Manager, Business Analyst, or similar product delivery role within Agile teams. /li /brliProven experience owning product roadmaps, backlog prioritization, and delivering product increments in cross-functional teams. /li /brliStrong skills in business process analysis, workflow optimization and digital process automation. /li /brliExperience applying data-driven prioritization and defining outcome-oriented KPIs. /li /brliExcellent stakeholder management, workshop facilitation and communication skills across technical and non-technical audiences. /li /brliFamiliarity with Jira, Confluence, and Miro; strong working knowledge of Scrum and Kanban practices. /li /brliExperience in Banking, Business Banking, Customer Service, or regulated environments is a strong advantage. /li /brliPEGA platform experience is a plus. /li /brliFluent in English (required); German is a plus. /li /brliYou're passionate about your work, but also know how to enjoy your free time! /li /br /ul /brh3Company Culture /h3 /brpFrom Morning Daily to Afterwork Drink, team spirit is essential to us. The heart of our togetherness is that we truly are connected with each other: We not only share fun laughter, but also honest opinions - because that's how we grow: We exchange ideas, give support in our personal development, and celebrate success together! Besides our great community, we also offer numerous other benefits ... /p /p #J-18808-Ljbffr

📌 Product Manager — Customer Service Automation (Business Banking) (Valencia)
🏢 DKB Code Factory
📍 Valencia