ph3Position Summary /h3 ul liProcess all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. /li liProcess all payment types such as room charges, cash, checks, debit, or credit. /li liProcess all check-outs including resolving any late and disputed charges. /li liAnswer, record, and process all guest calls, messages, requests, questions, or concerns. /li liCoordinate with Housekeeping to track readiness of rooms for check-in. /li liCommunicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. /li liSupply guests with directions and information regarding property and local areas of interest. /li liRun daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. /li liComplete designated cashier and closing reports in the computer system. /li liCash guests' personal checks and traveler's checks. /li liCount bank at the beginning and end of shift. /li liBalance and drop receipts according to Accounting specifications. /li liFollow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. /li liFollow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. /li liWelcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.



/li liSpeak with others using clear and professional language; answer telephones using appropriate etiquette. /li liDevelop and maintain positive working relationships with others. /li liComply with quality assurance expectations and standards. /li liStand, sit, or walk for an extended period of time. /li liMove, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. /li liPerform other reasonable job duties as requested by Supervisors. /li /ul h3Preferred Qualifications /h3 ul liEducation: High school diploma or G.E.D. equivalent. /li liRelated Work Experience: No related work experience. /li liSupervisory Experience: No supervisory experience. /li liLicense or Certification: None /li /ul pAt Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status,



or other basis protected by applicable law. /p pAt more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. /p pEvery day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. /p pYour role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a general brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. /p pIn joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. bBe /b where you can do your best work, bbegin /b your purpose, bbelong /b to an amazing global team, and bbecome /b the best version of you. /p /p #J-18808-Ljbffr

📌 Front Desk Agent - Hotel Arts Barcelona
🏢 Hotel Arts Barcelona
📍 Barcelona