David Kennedy Recruitment has partnered with a leading
BPO company which supports top tech brands in providing exceptional
customer care. Together, we’re looking for a Norwegian speaking
Renewals Specialist for a leading tech brand. Position: Renewals
Specialist Location: Benalmádena OR Valencia, Spain Employment
type: Full-time Work model: Hybrid Remuneration: Base salary +
performance bonus DUTIES AND RESPONSIBILITIES: Serve as the primary
point of contact for customers throughout the contract renewal
process, fostering trust and building long-term business
relationships. Convert renewal opportunities into revenue by
qualifying leads based on criteria such as budget, authority, need,
and timeline. Engage with small and medium-sized businesses across
various industries to understand their needs and identify potential
upsell and cross-sell opportunities. Assess customers’ current
product or service usage to recommend suitable upgrades, renewals,
or complementary solutions in collaboration with internal sales and
technical teams. Coordinate with multiple internal stakeholders to
ensure the renewal process runs smoothly and is completed on time.
Maintain accurate records of customer interactions, renewal status,
and pipeline activity within the company’s CRM system. Provide
customers with clear and accurate information about available
products, services, and licensing options to support informed
decision-making.



Contribute to customer retention and satisfaction
by proactively addressing issues, sharing best practices, and
delivering exceptional service. REQUIREMENTS: Native or fluent in
Norwegian (C1), with excellent verbal and written communication
skills, along with proficiency in English (B2). Minimum of 2 years
of experience in sales, account management, or customer success,
preferably in a technology or service-oriented environment. Proven
track record of meeting or exceeding sales or renewal targets.
Strong presentation and negotiation skills, with the ability to
tailor solutions to customer needs. Proficiency with standard
business software applications (e.g., Microsoft Office Suite, CRM
tools). General understanding of IT, software, or cloud-based
solutions, with the ability to learn and retain product knowledge
quickly. Self-motivated and goal-oriented, with a strong drive for
achievement and continuous improvement. Experience working with
SaaS or cloud-based products (e.g., productivity suites, CRM
systems, or infrastructure platforms) is preferred. Ability to
collaborate effectively with cross-functional teams to deliver
customer-focused outcomes. OFFER: Medical insurance Non-contractual
performance incentive Additional performance incentives (hours off,
gamification vouchers, products) Wellness Fridays scheme
(additional day off in summer).

📌 Renewals Specialist (Norwegian) (Andalucía)
🏢 David Kennedy Recruitment
📍 Andalucía