ppDo you speak German level C1-C2? Do you have customer orientation? Do you live in Tenerife? This job offer is for you! We are seeking energetic, vibrant Level 1 Helpdesk agents to work in a new and expanding Flag-ship center located in Las Palmas, Spain. /ph3Responsibilities /h3ulliInteract with customers via telephone, e-mail and the web, providing technical support and problem solving abilities. /liliIdentify, evaluate and prioritize customer problems and complaints. /liliAnalyze customer problems and formulate plans of resolution. /liliAssist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly. /liliEvaluate new services, processes and technologies introduced at the helpdesk. /liliParticipate in departmental training activities including training programs in support of new technologies, procedures, and customer service enhancements /liliWork with departmental staff to promote, develop, and maintain strong customer service values. /liliEscalate unresolved issues to support leads, designated (Client) service group.



/li /ulh3Requirements /h3ulliMandatory languages (fluent): Main language (German) + English. Valuable: upper intermediate Spanish /liliBasic PC Skills /liliGood communication skills /liliAvailability to work in shifts: 7x24 (40 hours per week - 5 days per week). Rotating hours: 7 am to 3 pm / 3 pm to 11 pm / 11 pm to 7 am with breaks established by law. /liliAdvanced experience in Organization Development: Service Orientation, Insight, Proactive Cooperation /liliBasic understanding of the principles, theories, and practices of group dynamics and/or team development /liliBasic Business Development:, Results Focused, Initiative /liliCustomer-oriented /li /ulh3We offer /h3ulliContract through temporary agency and wide possibilities of job stability /liliFull day of 40h per week from Monday to Sunday (5 working days) /liliGood work environment and development in a multicultural and dynamic environment /li /ul /p #J-18808-Ljbffr

📌 Helpdesk Agent German based in Las Palmas (Las Palmas de Gran Canaria)
🏢 GRUPO CRIT
📍 Las Palmas de Gran Canaria