ppWith many new and exciting projects underway, Trifork is now looking for a passionate Cloud Application Maintenance Specialist to join our dynamic and growing team in Barcelona. /p h3Responsibilities /h3 ul liIncident intake triage: act as the first-level control point for all incoming incidents – log, categorise, prioritise, and validate before anything is dispatched. /li liApply ITIL-aligned processes to assess impact and urgency; coordinate with the engineering team to route issues with clear, complete documentation. /li liReproduce and document functional issues clearly so developers can act without unnecessary back-and-forth. /li liFollow the incident lifecycle end-to-end: from first contact through resolution and post-incident closure. /li liSLA ownership service stability: monitor open incidents against agreed SLAs; flag risks early so the team can act before they become problems. /li liCollaborate on the continuous improvement of incident management processes – your operational view is a valuable input. /li liConfigure and maintain KPI dashboards that give the client and internal leadership an accurate, current picture of service performance. /li liStakeholder communication: be the main point of contact for end users and keep the client well informed throughout incident lifecycles. /li /ul h3Qualifications – Must Have /h3 ul liWorking knowledge of ITIL-based incident management: triage, prioritisation, escalation, and closure. /li liExperience managing SLAs and knowing when and how to escalates. /li liExperience working alongside technical teams – comfortable communicating with developers without being one yourself. /li liStrong written and verbal communication: updates, reports, and client messages that are clear and well-structured. /li liOrganised and detail-oriented – accurate logs, clean handoffs, nothing falling through the cracks. /li liFluent English Spanish – our client environment is international.



/li /ul h3Nice to Have /h3 ul liFamiliarity with ITSM tooling – Jira Service Management, OpenText SMAX, ServiceNow, or similar. /li liExperience with KPI dashboarding tools – Looker, Power BI, or equivalent. /li liBackground in application support or managed services. /li liITIL Foundation certification or equivalent formal training. /li liExperience bridging non-technical users and engineering teams in an enterprise context. /li /ul h3The Kind of Person We Want /h3 pSomeone who enjoys being the connective tissue of a team, the person who makes sure nothing gets lost, everyone has what they need, and the client always knows where things stand. You're organised and thorough, but you also know that good communication and collaboration are what keep a service running well, not just good process. You’re comfortable working alongside technical people and curious enough to understand what they’re doing, even if you’re not writing the code. You communicate clearly, follow through, and bring a steady presence to situations that sometimes need one. /p h3Benefits /h3 pWe offer a dynamic environment in a growing company, a culture that prioritises close cooperation and sparring between teams, a tribe of passionate colleagues and a strong sense of community, an informal workplace with humour and social events, and a company that respects and values work-life balance. /p h3Compensation Package /h3 ul liGross salary in the range of €27k – €33k based on experience and value contribution. /li liPrivate health insurance public transport cost to the office. /li liLunch when at the office. /li li24 days of holiday a year. /li liHealthy food, fruit, snacks and drinks in the office to spark your creativity. /li liExtensive training opportunities with our team of experts as well as externally by participating in relevant conferences or hackathons. /li liFlexible working hours with the possibility to work remotely. /li liMust be based in or around Greater Barcelona Metropolitan Area. /li /ul /p #J-18808-Ljbffr

📌 Service Coordinator ( Apps Maintainance ) (Barcelona)
🏢 Trifork
📍 Barcelona