Danish-Speaking Service Desk Specialist – Barcelona,
Spain Role Overview Join a global leader in customer experience as
a Technical Support Advisor! In this role, you will provide
1st-level IT support to end-users, troubleshooting hardware and
software issues to ensure a seamless digital experience. You will
work within a collaborative international team with significant
opportunities for professional growth. Your Responsibilities
Technical Support: Provide 1st-level IT assistance via phone,
email, chat, and self-service portals. Troubleshooting: Diagnose
and resolve hardware and software issues, identifying root causes.
Incident Management: Track and manage incidents using internal IT
service management (ITSM) systems like ServiceNow. Problem Solving:
Maintain a high first-time resolution rate using internal tools and
knowledge bases. Collaboration: Assist users with system access and
day-to-day technical issues, escalating complex cases to 2nd-level
support when necessary. Documentation: Ensure all requests are
properly categorized and documented. Requirements Languages: Fluent
Danish (C1 or higher) and strong English skills. Legal Status:




Candidates must hold an EU Passport or a valid Work Permit for
Spain . Experience: Previous experience in IT support (1st or 2nd
level) is an advantage. Technical Knowledge: Familiarity with
Windows 10, Office 365, and MS Teams. Skills: Analytical mindset,
customer-focused attitude, and the ability to work independently in
a remote setup. The Offer Work Model: Fully remote position based
in Spain. Compensation: Competitive salary plus performance-based
bonuses. Relocation Support: Available if you are moving to Spain
for the role. Development: Structured onboarding, continuous
training, and clear career progression paths. Benefits: * Work in a
multicultural and international team. Retention bonuses. Enjoy the
Spanish lifestyle—sunny weather and proximity to the beach! Are you
a tech-savvy Danish speaker ready for a career move to sunny Spain?
Whether you want to work from your home in Barcelona or any other
Spanish city, this role offers the perfect balance of professional
growth and Mediterranean lifestyle. Apply today and join our general
technical team!

📌 Danish-Speaking Service Desk Specialist (Barcelona)
🏢 Kats Recruitment
📍 Barcelona