ph3TITLE /h3h3Customer Service Retail- Dockers - Orbico SportStyle /h3h3KEY FACTS /h3pLocation: Matarò (Spain) | Team: Customer Service | Contract: Full time | Languages: English and Spanish required /ph3ABOUT ORBICO SPORTSTYLE /h3pOrbico SportStyle is a European platform uniting a portfolio of owned and licensed sport lifestyle brands, including Champion Europe, Game7Athletics and Dockers Europe, within one integrated ecosystem of brand building, retail and distribution. Based in Italy and active across Europe, we shape the next chapter of our brands with curiosity, authenticity and teamwork. /ph3ABOUT THE ROLE /h3pWe are seeking a highly motivated, versátil, and results-driven Retail Customer Service professional for Dockers. You will be responsible for the daily operational management of Retail accounts in the Spanish market. Given the lean structure of our Spanish team, we are looking for a true "team player" who is ready to adapt to different tasks based on daily priorities and departmental needs. /ph3YOUR IMPACT /h3ulliRetail Management: Managing daily customer service activities for Retail accounts, ensuring efficiency from order placement through to delivery. /liliOperational Flexibility: Handling varied tasks depending on the moment and departmental urgencies, showing a proactive spirit in facilitating the work of the whole team. /liliOrder Flow: Entering and monitoring retail orders, managing replenishment/stock orders, and ensuring seamless communication with points of sale. /liliIssue Resolution: Monitoring goods arrivals and resolving shipment-related issues (returns, discrepancies, delays) specific to the retail channel. /liliInventory Management: Inventory process in ERP system, of both ECI stores and Retail /liliStakeholder Coordination: Maintaining daily communication with the sales force and retail partners to ensure excellence in service.



/li /ulh3WHAT YOU BRING /h3ulli2-3 years of experience in a Customer Service role, specifically within the Retail sector (Fashion/Textile industry preferred). /liliDeep understanding of Retail dynamics; previous experience working with El Corte Inglés is considered a strong plus. /liliHighly motivated and collaborative spirit. You should be someone who enjoys helping colleagues and can adapt quickly to changing priorities. /liliNative or fluent Spanish and professional proficiency in English. /liliStrong proficiency in IT tools (Excel, PowerPoint, etc.). /liliStrong multitasking abilities, and a high sense of urgency. /li /ulh3WHAT YOU’LL FIND /h3ulliA collaborative, international team /liliA culture that values initiative, ownership and open feedback /liliExposure to multi-country recruiting and cross-functional work /liliAn environment where you can be yourself and keep learning /li /ulh3Remuneration /h3pWe offer a Gross Annual Salary within a range between 30.000€ and 35.000€, based on skills, seniority level, and the alignment of the candidate’s profile with the role requirements. /ppAdditional, accessory, or variable remuneration components will be defined at the contractual offer stage, based on the specific responsibilities and characteristics of the position. /ph3Benefits Work-Life Balance /h3pAt Orbico Sportstyle, we value our people and offer a comprehensive benefits package, including: /pulliCompetitive salary: defined based on experience and skills. /liliSmart working: possibility to work remotely 2 days per week. /liliMeal vouchers: provided to all employees. /liliOpportunity to work with a renowned brand: join the team contributing to the success of a leading sports brand. /li /ulh3Equal Opportunities /h3pOrbico Sportstyle is an equal opportunity employer and is committed to fostering diversity and inclusion in the workplace. We welcome applications from all qualified candidates, regardless of gender, age, origin, sexual orientation, or disability. /p /p #J-18808-Ljbffr

📌 customer service- Dockers (Mataró)
🏢 Dockers
📍 Mataró