Position

New Balance Emea / Customer Service Agent (Part-Time) - Dutch Speaker

Location

Barcelona, Kingdom Of Spain, ES

Overview

At Netzon Group, we’re growing fast—and we’re looking for motivated Customer Service Agents to join our International Team in Barcelona for our New Balance Campaign. If you enjoy helping people, communicating in a dynamic environment, and being part of a supportive, multicultural team, this role is for you.

Responsibilities

- Work with customers to answer product information and resolve queries in a skillful and professional way.
- Put yourself in our customers shoes, analyze their problems and tailor solutions for them.
- Communicate with customers via phone, email, chat and social media.
- Become an expert and brand ambassador for New Balance.
- Maintain a high level of professionalism and customer satisfaction.
- Collaborate with team members and supervisors to improve service quality.

Qualifications

- Fluency in both Dutch and English.
- A passion for helping customers.




- Ability to deal with sensitive calls with empathy.
- Strong administrative skills with an eye for details.
- A strong professional and proactive approach to problem solving.

Benefits and Contract

Start Date: ASAP

Contract: Temporary (3 months with 1 month of probation).

Part-Time: 25 hours per week.

Working Hours: Monday to Friday from 15:00 to 20:00 - Rotative Saturdays (2 per month).

Salary: €13,086.78 gross per year.

Working Model: Hybrid - 6 days per month in the office.

Training: Full-Time Training for 7 days. Office Based, Monday to Friday from 10 AM to 7 PM.

Office Location: Barcelona (Eixample).

About Netzon Group

Netzon Group is a fast-growing company specializing in digital solutions, AI, and contact center services, helping integral brands deliver outstanding customer experiences worldwide.

Apply

Start your career with us—apply now and become part of our growing team!

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📌 New Balance Emea / Customer Service Agent (Part-Time) - Dutch Speaker (Barcelona)
🏢 Netzon Group
📍 Barcelona