ph3Job Purpose /h3 pThe Director Operations Technology will report directly to the Senior Director Operations Technology. The role is responsible and accountable for the execution of the ESI operations technology vision and strategy. /p h3Key Responsibilities /h3 pThe role is responsible for development and delivery of the technological landscape and future product roadmaps. Developing and managing a group of strategic support systems products. Accessing business and client needs and translating into product developments priorities and executing roadmaps across ESI business. Responsible for maximising the product value through innovative features and functionality development to "make it easy" for our clients and associates to do business. The role will drive development and adoption by capturing and executing voice of associate and client feedback and communicating a clear and cohesive roadmap to the business. /p h3Key Duties / Tasks /h3 ul liAbility to horizon scan, develop and execute the product vision, strategy and roadmap in alignment and benefit of EMEA, LATAM and APAC business units /li liMonitor and ensure high levels of stability and performance of all products ensuring rapid remediation and resolution of product outages and issues in alignment with CIRT process /li liEnsure product development and enhancements are compliance with country legal and ADP internal GSO requirements /li liRegular and effective stakeholder management with key BU stakeholders including, but not limited to Business Excellence, Service, and Implementation Directors and SDS Managers and key SME’s /li liStrong relationship and collaboration with supporting product development teams and key infrastructure leads, including India/Bucharest development teams, GETS, RD and UX Directors /li liCollaboration and understand of other systems integrations with products and tools including, but not limited to BPMS, RPA, Oracle billing, Salesforce and CLMS /li liImprove ease of use,



adoption interaction through facilitating regular and ongoing voice of client and associate feedback sessions to deliver continuous product improvement and add value to the business /li liEffective delivery of insightful and relevant product communications to the right people in the right format to drive engagement, awareness, and adoption /li liImplement on-going management Information reporting and metrics to enable clear understanding of product performance internationally /li liSupporting BUs with readiness for change resulting from product developments and enhancements, including timely and effective communications and training /li liOwn product development lifecycle, governance and SLA’s ensuring on-time delivery and high-quality release deployment and release communications /li liStandardisation of product features and functionality across ESI to enable scalability and efficiency /li /ul h3Supervisory Responsibilities /h3 ul liDirect and indirect management and leadership of development teams across different countries /li /ul h3Skills and Knowledge /h3 ul liThis position requires strong leadership, communication and influencing skills with the ability to communicate complex technical issues simply and convincingly to drive fast decisions /li liPassion for delivering great outcomes, making it easy and delivering a great customer experience /li liProven track record in execution of development roadmaps and product innovation /li liMust be able to influence multi-directional and non-linear relationships within matrix environment /li liMust be able to clearly articulate strategy and obtain buy-in from various stakeholders and resources /li liWilling to lead unproven initiatives and solutions across functional and business unit boundaries /li liMust be "marketplace informed," anticipate and adapt solutions for future eventualities /li liExcellent planning and organisational skills with strong inter-personal communication skills /li liExcellent time management, presentation, communication, and organisational skills /li liAbility to challenge current thinking, and generate innovative product solutions /li liPassion for quality and excellence with a relentless drive towards flawless execution /li /ul h3Education and Experience /h3 ul liEducated to degree level or above in computer science or related degree /li li10+ years’ experience in commercial product/service development and management within large multi-national companies /li liExtensive experience of product delivery, DevOps with a proven track record for delivering results /li /ul ul liExperience working across complex matrix organisations and international environments /li liExperience managing offshore teams, understanding, and adapting to cultural variations /li liStrong organisational, prioritisation, problem solving, innovation project management experience /li liScrum master or agile certification would be advantageous /li liExperience of business-to-business HR/Payroll systems desirable /li /ul h3Other /h3 ul liFlexibility to travel internationally when required /li /ul h3Diversity, Equity, Inclusion Equal Employment Opportunity /h3 pADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance. /p /p #J-18808-Ljbffr

📌 Director Operations Technology (Barcelona)
🏢 Adp
📍 Barcelona