ppWe're looking for a bLocal Business Performance Repair Manager /b to join a global SecurityTech leader and drive service performance across Europe and Latin America. /p pThis is a strategic regional role where you'll connect local operations with general performance objectives, ensuring repair and service activities meet customer commitments, operational targets, and governance standards. You'll work closely with international teams, leveraging data-driven insights to optimize processes, improve service quality, and drive operational excellence across the region. /p h3What You'll Be Doing /h3 ul liDrive end-to-end operational performance across Service Backbone Operations, including Repair Services, Spare Parts Management, Order Management, Hardware Product Quality, and general service operations. /li liMonitor and analyze KPIs, SLAs, OLAs, backlog levels, quality metrics, and operational performance to identify trends, risks, and opportunities for improvement. /li liAct as the primary interface between the EU–LATAM region and Global Performance Management, representing the region in global governance and performance forums. /li liLead regional performance reviews, ensuring alignment with global standards, customer commitments, and business priorities. /li liDefine, coordinate, and monitor corrective and preventive actions (CAPA) alongside service owners, IT teams, and operational stakeholders. /li liDrive continuous improvement initiatives to enhance service quality, operational efficiency, and customer satisfaction. /li liOversee repair operations governance, including backlog prioritization, scheduling, escalation management, and repair quality.



/li liOptimize repair turnaround time from customer incident through final resolution. /li liEnsure spare parts availability, inventory optimization, and operational continuity across the region. /li liCollaborate with cross-functional teams, third-party providers, and senior stakeholders to deliver cost-efficient, high-quality service operations. /li /ul h3What We're Looking For /h3 h3Technical Skills /h3 ul liSeveral years of experience in Service Operations, Performance Management, Operational Excellence, or Data Analytics within international organizations. /li liExperience in repair operations, spare parts management, inventory control, order management, or field service environments. /li liStrong experience defining, monitoring, and improving KPIs, SLAs, OLAs, and operational performance metrics. /li liHands‑on experience with SAP ECC, CRM systems, and ERP‑based operational processes. /li liAdvanced Excel skills and experience using Power BI or similar reporting and analytics tools. /li liKnowledge of SQL or other data querying tools is a plus. /li liExperience working in cross‑functional, matrix organizations with regional and global stakeholders.



/li /ul h3Soft Skills /h3 ul liStrong analytical mindset with excellent problem‑solving abilities. /li liHighly organized, structured, and results‑driven. /li liPassion for continuous improvement and operational excellence. /li liExcellent communication and stakeholder management skills. /li liAbility to influence and collaborate across multicultural, international teams. /li liFluent Business English (German or Portuguese are a plus). /li /ul h3About the Team /h3 pYou’ll join a global Service Operations organization supporting one of the world’s leading SecurityTech companies. In this highly visible regional role, you’ll collaborate with teams across Europe and Latin America, driving operational excellence, improving repair performance, and ensuring customers receive reliable, high-quality service through data-driven decision making and continuous improvement. /p h3Why Join Us /h3 ul liDrive strategic service performance across Europe and Latin America. /li liPlay a key role in shaping repair excellence and operational efficiency within a global organization. /li liWork closely with international teams, senior stakeholders, and global service networks. /li liFlexible hybrid working model. /li liFlexible working hours. /li liOnsite medical assistance and physiotherapy. /li liTransportation ticket and onsite parking. /li liSubsidized canteen with breakfast, lunch, salads, sandwiches, and fresh fruit. /li liCareer development, coaching, and continuous learning opportunities. /li liJoin an international company with more than 170 years of innovation in SecurityTech. /li /ul /p #J-18808-Ljbffr

📌 Performance and Repair Manager (Madrid)
🏢 Giesecke+Devrient
📍 Madrid