ph3About Appspace /h3 pAt Appspace, we’re passionate about creating better work experiences for people everywhere, and we’re looking for people that feel the same way. Our global office locations and flexible work culture help you work wherever and however you’re at your best. Plus, we take the time to help you enjoy your work, build lasting connections, and grow your role. Join the Appspace team and be a part of a culture that’s helping people everywhere love where they work. /p h3About Appspace /h3 pAt Appspace, we’re passionate about creating better work experiences for people everywhere, and we’re looking for people that feel the same way. Our global office locations and adaptable work culture help you work wherever and however you’re at your best. Plus, we take the time to help you enjoy your work, build lasting connections, and grow your role. Join the Appspace team and be a part of a culture that’s helping people everywhere love where they work. /p h3Your Role As a Customer Success Manager /h3 pThe Customer Success Manager owns the life cycle of their accounts, managing the customer from onboarding transition through renewals. The CSM will develop trusted relationships with customers to promote retention. The CSM is both an advocate and advisor for their customers. They are expected to communicate regularly with customers to provide account assistance and facilitate the adoption of new features to drive positive outcomes. The CSM works with cross-functional teams to ensure a customer's needs are addressed. /p h3A Day in the Life of a Customer Success Manager /h3 ul liOwn the customer experience: adoption and value of Appspace, customer satisfaction and retention /li liConduct frequent check-in meetings with assigned customers as prescribed to ensure smooth operation of our software and identify challenges,



if applicable /li liDrive subscription renewal and/or expansion process following prescribed process and utilizing appropriate tools and resources as needed /li liCollaborate with fellow team members in sales and marketing as needed for larger expansion opportunities and leveraging select customers as sales reference and/or case studies. /li liPromote customer awareness of new releases and features, provide insight through other use cases, and offer insightful reporting and analytics to continuously ensure maximum adoption and delight with Appspace platform /li liServe as the customer advocate, facilitating open discussions at all times /li liHelp resolve customer questions and/or find the answer working with internal teams strive to continuously learn and improve knowledge base /li liEscalate support tickets as needed to ensure timely resolution of technical problems and until resolved, provide timely updates/communication back to the customer /li liDeliver or arrange training sessions as needed for technical and non-technical users /li liCommunicate effectively and contribute to the broader CSM team best practices /li liProduct setup or configuration assistance /li /ul h3What You’ll Need /h3 ul liIdeal candidates will have at least 3-5 years professional work experience (post undergraduate) in a business development/account management/sales capacity with a particular emphasis on customer support, satisfaction, retention, and sales.



/li liComputer software industry experience preferred (SaaS) /li liExcellent communication and interpersonal skills; organized and able to multitask between multiple tasks/customer situations simultaneously /li liSelf-motivated, proactive with innovative ideas to inspire customer loyalty and adoption /li liA collaborator who can quickly identify the correct internal resource and work closely with them to ensure customer’s needs are addressed quickly and completely. /li liFamiliarity with Salesforce /li liTechnically inclined and able to quickly pick up and train customers on software changes /li liA degree in Business, Computer Science/Information Technology or related discipline is preferred. /li /ul h3The Perks Of Working For Appspace /h3 pFor all our team members, we offer a variety of benefits from competitive salaries, employer paid medical, dental and vision coverage and mental health resources. /p h3Additional Perks Include /h3 ul liFlexible work schedules /li liRemote work opportunities /li liA casual dress work environment /li liAppspace Quiet Fridays (No non-essential internal meetings scheduled) /li liA company provided laptop /li /ul h3Disclaimer /h3 pAppspace is committed to equitable compensation practices and complies with all applicable local, state, and federal regulations. For jurisdictions that require pay scale disclosure, a general compensation range may be provided during the initial stages of the interview process. Final compensation will be based on multiple factors including experience, skills, certifications, and overall fit for the role. /p pIf you are located in a jurisdiction with specific pay transparency requirements, we will be happy to discuss the relevant range during your application process. /p /p #J-18808-Ljbffr

📌 Customer Success Manager - EMEA (Madrid)
🏢 Appspace
📍 Madrid