BRINGING FORCES TOGETHER. REALIZING DIGITALIZATION.

Work with us - a leading provider in Cloud, SAP, Microsoft, and software development - and shape future-proof IT solutions for our corporate clients.

Digitize the German midmarket with us as a Key User Service Desk.

Your Tasks

- Act as the central contact point for technical key users regarding server, platform, workplace, and infrastructure-related services.
- Receive, classify, prioritize, and document incidents, service requests, changes, additions, and reductions in the ITSM tool.
- Perform structured first analysis, validate information, and request missing details where required.
- Resolve standard and recurring technical issues independently within the defined scope.
- Route complex incidents and requests to the appropriate 2nd- or 3rd-level resolver teams.
- Monitor ticket progress, update ticket documentation, and ensure transparent communication throughout the ticket lifecycle.
- Support escalation handling for urgent incidents and priority cases.
- Create, maintain, and improve knowledge articles, solution descriptions, and technical documentation.
- Contribute to process improvements, service quality initiatives, and customer satisfaction activities.

What We Offer

- Continue your journey: Expand your professional horizons and explore exciting internal development opportunities and a wide range of training programs.
- Experience the difference: Receive respect and appreciation from your colleagues and take advantage of the diverse offerings of our diversity management.




- Look into the future: Work with the latest technologies and the constant innovations.
- Find the balance: Benefit from our mix of trust-based working hours and adaptable work location (including home office) for a great work-life integration.
- Feel well taken care of: We provide you a company healthcare program.
- Unplug and relax: 30 days of vacation.

What You Bring With You

- Good knowledge of Microsoft Windows client and server operating systems, including Windows 10/11 and Windows Server environments.
- Solid understanding of Active Directory, group policies, user and group administration, and permission analysis.
- Basic to good knowledge of Microsoft 365 services such as Outlook, Teams, OneDrive, SharePoint, and related access or synchronization topics.
- Initial experience with Azure Active Directory, identity management, and multi-factor authentication processes.
- Understanding of network fundamentals such as DNS, DHCP, VPN, proxies, network drives, and basic connectivity troubleshooting.
- Familiarity with ITSM tools for ticket documentation, classification, prioritization, and lifecycle management.
- Experience with remote support tools and diagnostic methods, including log analysis and structured error investigation.
- Basic scripting skills, preferably with Windows PowerShell or batch scripting, are beneficial.
- Awareness of security requirements, access control principles, and incident handling procedures.

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📌 Key User Service Desk (Sevilla)
🏢 q.beyond ibérica
📍 Sevilla