ppThe Geely Technical Support Engineer will be responsible for providing high-quality support to dealers and customers by troubleshooting and resolving technical issues. This role involves working closely with dealer’s technicians and service advisors to understand customer needs and ensuring their satisfaction with Geely products and services. /p h3Main Duties and Key Responsibilities /h3 ul liDiagnose and resolve complex technical incidents on customer vehicles. /li liUse of OEM diagnostic tools for guided diagnostics and repairs. /li liProduce clear technical reports and action plans. /li liCoordinate and coach multidisciplinary teams at the point of repair. /li liTroubleshoot and report to HQ Quality department any hardware or software issue on vehicles. /li liProvide timely and effective technical support via dedicated ticketing application, phone, email, or chat. /li liDocument and track customer interactions and technical issues in the support database. /li liCollaborate with other team members to elevate complex issues as needed.



/li liConduct training sessions for dealer technicians on new vehicles, innovative functionalities, diagnosis processes and best practices. /li liStay updated on product features and technical advancements. /li /ul h3Education and Experience /h3 pA Bachelor’s degree in Industrial Engineering, Automotive Engineering, Electronics, or a related field is preferred. with a minimum of 5 years of technical support role, technical training and/or customer service is highly valued. /p h3Required Skills and Qualifications /h3 ul liStrong analytical and problem-solving skills. /li liExcellent verbal and written communication skills. /li liProficiency in troubleshooting of New Energy (HV) vehicle issues. /li liAbility to work independently and as part of a team. /li liFamiliarity with technical support software and ticketing systems. /li liKnowledge of diagnosis systems and HV safety protocols is a plus. /li /ul /p #J-18808-Ljbffr

📌 Technical Support Engineer (Flying Doctor) (Madrid)
🏢 Geely Auto España
📍 Madrid