ppCorus is looking for an bIT Service Delivery Analyst /b to join our team and participate in international projects. /ppbLocation: /b Remote from Spain. /ph3You will: /h3ulli1st and 1,5 level (ITIL4) Incident Support. Compliance with ITIL best practices and company policies in resolution and triage of all incoming tickets. /liliMonitor and manage incoming requests to meet agreed service levels, KPIs and customer expectations. /liliCommunication - Act as the primary point of contact for issues, ensuring timely resolution and effective communication with Customers and Stakeholders. /liliKnowledge Management - Develop and maintain service documentation, operational procedures, and support guides. /liliReporting - Provide reports and incident trend diagnosis. Monthly meeting and Support review. /liliEscalation Management – Ensure timely resolution of all escalations. /liliOperational Support – Providing additional support as requested and agreed with Application Owners and Application Support Lead. /li /ulh3You should have:



/h3ulliITIL Foundation v.4 /liliPrevious experience with Service Now, ideally with IRM module. /liliExperience (as a user) with JIRA, Sharepoint, Confluence /liliStrong attention to details /liliAdvanced problem-solving abilities /li /ulh3What do we offer: /h3ulliFlexible remuneration and a personalized training plan. /liliPeople-focused team. /liliDynamic work environment, with real possibilities for professional growth. /liliInternational projects of high technological value. /li /ulpAt CORUS we are very conscious of the importance of respecting diversity. No one will be excluded from this call for applications on the grounds of race, colour, age, sex, marital status, ideology, political opinions, nationality, religion, sexual orientation and/or any other personal, physical, or social condition. This process is aimed at choosing the best professionals through a selection process based exclusively on merit and skills. /p /p #J-18808-Ljbffr

📌 IT Service Delivery Analyst (España)
🏢 Corus Consulting
📍 España