Thinking about moving abroad? Check out Bulgaria, with
its black sand beaches, hot springs and natural and handmade
landmarks Bulgaria is a beautiful country to live in. Not only can
you start living in Bulgaria you can also start to work there. We
can offer you a position in a people orientated, ambitious company.
Want to start this new adventure in your personal and professional
life? Take a look at this position! As a Front Office Technical
Agent, you play a crucial role in a prominent international
telecommunications company. Your responsibilities include
delivering internet, telephony, and data services. You focus on
providing essential ICT services to corporate clients, ensuring
seamless connectivity and support. Additionally, your role involves
facilitating a diverse range of TV channels and an app for
residential, enterprise, and public markets. Responsibilities Serve
as the primary point of contact in the Front Office Technical (FOT)
department for customers facing technical issues. Handle customer
inquiries related to fixed and mobile networks, broadband, carrier
coverage, television, etc. Primarily engage with customers through
calls and occasionally through chat, with no email communication
involved. Advise and assist customers on various technical issues,
such as login difficulties, GPS signal problems, WIFI/TV connection
issues, malfunctioning remote control devices, and more. Utilize
tools, including Dare, to efficiently and promptly find solutions




for customer problems, aiming for a "First Time Right" resolution.
Use the expert system to support fixed processes in solving
customer issues. If the problem persists after all steps are
checked, schedule an appointment for on-site intervention. Transfer
requests to the second line agent when they exceed the technical
competencies of the Front Office Technical Agent. Identify and
leverage sales opportunities during technical customer care
conversations, promoting the adoption of new products or services
when appropriate. Requirements Dutch or Flemish (C2) + English (B2)
Strong communication skills (oral and written) Sales/Commercial or
Customer care experience (ideally in BPO sector but not required)
Interest in the the telecom sector is an asset but no technical
background required Maintain a friendly and helpful phone manner to
prioritize customer satisfaction (CSAT). Balance technical
knowledge to align with CRM system directives. Communicate
effectively with structured articulation, active listening, and
summarization. Demonstrate flexibility in working evenings and
weekends. Adaptability to absorb and apply extensive information,
with comprehensive on-the-job training provided for motivated
candidates. Our offer Paid training Fun, people-oriented call
center Market-based basic salary Growth opportunities Private
health insurance Relocation Package Location Sofia
(Bulgaria)

📌 Dutch/Flemish hybrid Customer Care Technical Agent (Tarragona)
🏢 Recruit4Work
📍 Tarragona