ppbThis position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Product Support Analyst based in Spain. /b /ppThis role offers the opportunity to become a key part of a customer-focused support team, helping users solve technical challenges and maximize the value of their software solutions. /ppYou will act as a trusted point of contact for customers, combining technical troubleshooting skills with empathy and strong communication. /ppThe position involves supporting multiple product lines, diagnosing issues, and delivering efficient solutions that directly impact customer success. /ppYou will collaborate with internal teams, contribute to knowledge-sharing initiatives, and continuously improve support processes. /ppThis is an adecuado opportunity for someone who enjoys problem-solving, learning new technologies, and creating exceptional customer experiences. /ppYou will thrive in a dynamic environment that values ownership, agility, collaboration, and continuous professional growth. /ph3Accountabilities /h3pAs a Product Support Analyst, you will be responsible for delivering high-quality technical support while ensuring customers receive timely, effective solutions. You will combine product knowledge, analytical thinking, and customer empathy to resolve issues, improve user experiences, and contribute to a strong support ecosystem. /pulliServe as the first point of contact for customer inquiries through phone, email, and chat, providing support in Dutch and English. /liliInvestigate, troubleshoot, and resolve software-related issues while aiming for first-contact resolution. /liliUnderstand customer challenges and their business impact to provide relevant and effective solutions.



/liliApply critical thinking and independent judgment to solve complex or unfamiliar technical problems. /liliEscalate issues to the appropriate internal teams when additional expertise is required. /liliMaintain proactive communication with customers, providing updates and ensuring commitments are followed through. /liliContribute to internal knowledge management by creating, updating, and improving support documentation. /liliFollow customer service and performance metrics to maintain consistently high support standards. /liliCollaborate with colleagues to share insights, improve processes, and prevent recurring issues. /li /ulh3Requirements /h3pThe ideal candidate is a customer-oriented professional with strong communication skills, technical curiosity, and the ability to quickly understand and resolve software-related challenges. You should enjoy working with people, learning new systems, and taking ownership of customer outcomes. /pulliProfessional fluency in Dutch and English, both written and spoken. /liliStrong customer-facing experience with a demonstrated ability to deliver excellent service experiences. /liliAbility to explain software concepts clearly and communicate technical information effectively. /liliStrong problem-solving skills with attention to detail and a proactive mindset. /liliAbility to learn quickly and adapt in a fast-paced, evolving environment. /liliEmpathy, patience, and a genuine desire to help customers succeed. /liliExperience in technical troubleshooting within a B2B or B2C environment is a plus.



/liliPrevious experience providing software support is highly valued. /liliFamiliarity with relational databases such as SQL Server is a bonus but not mandatory. /li /ulh3Benefits /h3ulliComprehensive benefits package including critical illness coverage, income protection, life assurance, pension, vision care, and employee assistance programs. /liliOptional private medical coverage and ride-to-work scheme from the first day. /liliAccess to employee discounts and well-being resources. /liliUnlimited vacation policy. /liliQuarterly paid volunteer days. /liliEmployee referral program with competitive rewards. /liliCareer development opportunities with possibilities for growth across teams and functions. /liliPeople-first culture focused on collaboration, respect, and continuous learning. /li /ulh3Data Privacy Notice /h3pBy submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. /p /p #J-18808-Ljbffr

📌 Product Support Analyst (España)
🏢 Jobgether
📍 España