ph3About the Role /h3pJoin a team that values bempathy, excellence, and innovation /b! We're looking for a bCustomer Service Representative /b to support a global online community. In this role, you will create positive digital experiences by providing high-quality, empathetic assistance to users worldwide. You will play a key part in maintaining community trust and ensuring users feel heard, respected, and supported. Enjoy the flexibility of working remotely from anywhere in Greece, whether from one of its vivid cities or one of its stunning islands, and experience the country's incredible culture and beauty while building your career. /ph3Key Responsibilities /h3ulliDeliver empathetic, accurate, and timely user support. /liliStay up to date on products and community standards to provide effective solutions. /liliMake thoughtful, community-focused decisions in complex situations. /liliInvestigate and resolve user issues, including account access and abuse reports. /liliRespond to user inquiries with professionalism, empathy, and efficiency. /liliLeverage market-specific insights to identify scalable improvements in user support. /liliAnalyze data to optimize workflows and enhance user experience. /liliEnforce Terms of Use by monitoring and addressing reports of abusive content.



/liliIdentify trends and escalate emerging or complex issues to the integral team. /li /ulh3Requirements /h3ullibSpanish OR Italian: /b C1-C2 level (native or near-native). /lilibEnglish: /b B2 level or higher. /liliExcellent interpersonal and communication skills with a genuine sense of empathy. /liliProactive and community-oriented mindset. /liliStrong analytical skills with attention to detail. /liliAbility to interpret and apply community standards consistently. /liliComfortable using data-driven insights to improve processes. /liliFamiliarity with online communities or social platforms (training provided). /lilibPerformance bonus /b /lilibRelocation support: /b Assistance provided for candidates relocating to Greece. /lilibCareer development: /b Continuous training, growth opportunities, and mentorship. /lilibWork environment: /b International, inclusive, and supportive workplace culture. /lilibFlexibility: /b Hybrid and adaptable working conditions. /li /ulh3Why Join Us /h3pBe part of a diverse, forward-thinking team committed to shaping safe and positive online spaces. Here, your empathy, insight, and initiative directly impact millions of users while advancing your career in a collaborative and innovative environment. /p /p #J-18808-Ljbffr

📌 Work & travel: Spanish OR Italian Customer Support (remote work within Greece) (Barcelona)
🏢 Cross Border Talents
📍 Barcelona