pPARTNERSHIPS MANAGER /ppbr /¿No sabe con seguridad qué habilidades necesitará para esta posibilidad? Simplemente lea la descripción completa a continuación para obtener una idea clara de los requisitos del candidato.br / /ppstrongLocation: /strong strongBarcelona (Hybrid) or Seville /strong /ppbr / /pp Own and scale outsourced operations performance /ppbr / /ppAre you experienced in managing external partners and driving operational performance through data and structure? /ppWe’re partnering with a fast-scaling technology business to hire a strongPartnerships Manager /strong to lead the relationship, governance, and performance of outsourced customer operations. /ppThis is a high-impact role with full ownership of vendor performance and a direct impact on customer experience. /ppbr / /pp What you’ll be doing /ppbr / /pulliOwn and manage relationships with outsourced service providers (BPOs) /liliLead governance forums (weekly, monthly, quarterly reviews) /liliMonitor and improve performance across key KPIs (CSAT, SLA, resolution times) /liliManage vendor scorecards, performance plans, and escalations /liliOversee capacity planning, forecasting,



and budgeting /liliEnsure partners align with internal processes and quality standards /liliDrive continuous improvement initiatives, including automation and efficiency /li /ulpbr / /pp What we’re looking for /ppbr / /pulli5+ years’ experience in strongvendor management, BPO, or operations /strong /liliStrong understanding of strongcustomer support operations and CX metrics /strong /liliExperience managing performance via KPI frameworks /liliExposure to forecasting, capacity planning, and commercial management /liliAbility to manage external partners xhfqzwm and internal stakeholders effectively /liliStrong analytical and problem-solving skills /liliFluent English, Spanish strongly preferred /li /ulpbr / /pp You’ll thrive here if you: /ppbr / /pulliTake full ownership of outcomes, not just processes /liliAre confident holding external partners accountable /liliEnjoy working with data to drive performance improvements /liliAre comfortable in fast-growing, evolving environments /liliLike balancing operational detail with strategic thinking /li /ulpbr / /p

📌 Partnerships Manager (Barcelona)
🏢 Momentum Global
📍 Barcelona