ppWe are a licensed iGaming product focused on the Ukrainian market, currently in a rapid growth and scaling phase, with a clear ambition — to become the #1 choice for players in Ukraine. /p pWe are looking for an experienced VIP Manager who will take ownership of the VIP player segment and help strengthen long‑term relationships with high‑value players through personalized communication, retention strategies, and premium customer experience. /p pThis role is adecuado for someone who understands the VIP player lifecycle, knows how to build trust with players, and can directly influence retention and revenue growth. /p h3Key Responsibilities /h3 ul liBuild and maintain strong relationships with VIP players by providing highly personalized service and support /li liCommunicate with VIP players through multiple channels (calls, chats, email, Telegram, WhatsApp), including outside regular working hours when urgently required /li liRetain existing VIP players and reactivate inactive high‑value customers /li liMonitor player activity, performance metrics, and financial retention indicators to identify growth opportunities and churn risks /li liCoordinate and execute retention campaigns, loyalty activities, and personalized engagement initiatives for the VIP segment /li liManage VIP incentives, rewards, bonuses, and exclusive offers to maximize player satisfaction and lifetime value /li liHandle VIP player requests, complaints, and objections with a solution‑oriented approach /li liTake full ownership of the assigned VIP player portfolio,



ensuring long‑term retention and revenue growth /li liEnsure all tasks and communication activities are performed according to established KPIs and business goals /li liPrioritize proactive and personalized communication with players to strengthen engagement and loyalty /li liCollaborate with CRM, Product, Marketing, and Analytics teams to improve the overall VIP experience /li liPrepare regular reports and updates on VIP segment performance and retention activities /li liProvide feedback and recommendations for improving internal processes and VIP operations /li liContinuously develop industry knowledge and stay updated on iGaming and VIP market trends /li /ul h3Requirements /h3 ul li2+ years of experience in iGaming with a focus on VIP / retention / player support /li liStrong understanding of VIP player behavior and retention mechanics /li liExperience working with CRM systems and VIP segmentation /li liExcellent communication and relationship‑building skills /li liExperience with outbound communication and personalized player engagement /li liAbility to work with KPIs and performance targets /li liStrong problem‑solving and conflict‑resolution skills /li liExperience in Tier‑1 markets will be a plus /li /ul h3What We Offer /h3 ul liOpportunity to work with a fast‑growing licensed iGaming product /li liDirect impact on VIP retention and business growth /li liCompetitive compensation based on experience and results /li liFlexible and dynamic work environment with fast decision‑making /li liStrong team and performance‑driven culture /li liCareer growth opportunities within the company /li /ul /p #J-18808-Ljbffr

📌 VIP Manager (España)
🏢 IGTalents
📍 España