ph3Technical Support Advisor (German - speaking) Hybrid -MA05 /h3 pWant to be part of an innovative and growing team? We’re a integral technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. /p pIf you’re looking to grow and be inspired, as a bTechnical Support Advisor in Barcelona (Onsite) /b, you will be part of our team of game-changers who are powering the brands of the future in the fashion industry. /p h3Career growth and personal development /h3 pThis is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. /p h3What You Will Do In This Role /h3 pIn everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet. /p pAt Mahle SBS as a bTechnical Support Advisor /b on our team, you will: /p ul liProvide technical support and assistance to customers via e-mail and phone. /li liAddresses, responds and resolves to customer inquiries on products and services, including installation, operational functions, troubleshooting and maintenance. /li liProvide response in a timely manner to customers queries and focuses on building close long-term client relationships. /li /ul pWe are looking for a passionate candidate with a high sense of Teamwork. /p h3Key Responsibilities Tasks /h3 ul liDelivers training to OEM´s and assemblers as per request and business needs. /li liDeploys high level knowledge in the market and collect information for corrective action improvement. /li liTakes control of OEM´s claim by escalating to key company areas if necessary.



/li liCoordinates with Supply Chain department for parts pick-ups and replacement shipments. /li liGuides customers through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions. /li liConsults with users to determine steps and procedures taken to identify and resolve the problem. /li liPrepares customer reports to track progress on improvement actions /li liPerforms other related duties as assigned. /li /ul h3Required Skills /h3 ul liBike industry or mechatronic background is important /li liExcellent verbal and written communications skills /li liExcellent interpersonal and computer skills /li liProficient in customer focus skills /li liProfessional and pleasant telephone and face to face manner /li liAvailability to travel and visit customers when required /li liStrong analytical and problem-solving skills /li liExcellent time management and organizational skills /li /ul h3Concentrix Is a Great Match If You /h3 ul liAre proficient or bilingual in German plus an advanced level of English /li liHigh School graduate or Higher /li liHave customer care skills – ability to listen to and understand the customers’ need /li liAt least 3 years’ experience in customer service environment /li liCMS Office Package / MS Dynamics 365 / SAP /li liLogistics knowledge / Training Skills / Innovation skills /li /ul pDon’t meet every requirement? No worries.



We’re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don’t check every box, we still encourage you to apply. We’ll do our best to match you with the right job, whether it’s this one or another role. /p h3What’s In It For You /h3 pWe challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU. /p pIn this role, we offer benefits that help support your unique lifestyle: /p ul liFull-time 39 hours/week permanent contract /li liSchedule: Monday to Friday, 09:00 - 18:00 /li liSalary package: €22,500 gross/year + up to €2,400 gross/year in bonus /li /ul pBarcelona office or 100% remote within Barcelona/Catalonia /p ul liFull paid training on the company and the project you'll be working on /li liCareer development programs, specialized courses /li /ul h3Experience the best version of you! /h3 pAt Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive. /p pConcentrix is an equal opportunity employer /p pWe're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws. /p pR /p /p #J-18808-Ljbffr

📌 Technical Support Advisor (German - speaking) Hybrid - (Barcelona)
🏢 Concentrix
📍 Barcelona