ppCustomer Service Representative (Spanish-Catalan-speaking) – Onsite – Sports Industry (BC01) at Concentrix in Barcelona, Catalonia, Spain. /ppThis full-time on-site position offers opportunities for career growth, training and support to succeed in a fast‑paced, customer‑centric environment for leading integral brands. /ph3Career growth and personal development /h3pConcentrix invests in its employees with free learning and leadership development programs, and about 80% of managers and leaders are promoted from within. /ph3What you will do /h3ulliTake incoming contacts (telephone and email) and solve user demands /liliLog call details on call‑management systems and resolve within SLA /liliMaintain service and product knowledge for client‑specific applications /liliUnderstand the customer profile and communicate appropriately /liliEnsure contractual SLA compliance /liliAct as a Brand Ambassador for the company and its products /li /ulh3Qualifications /h3ulliBilingual in Spanish and Catalan, advanced English /liliPositive disposition for a customer‑service environment and teamwork skills /liliCustomer care skills: listen, understand needs,



and take ownership to resolve or escalates calls /liliInitiative and availability for training and adaptation /liliExperience in fashion or boutique client services /liliInterest and passion for fashion, knowledge of latest trends /liliExperience in e‑commerce post‑purchase client service /liliProficiency in Payment Method platforms /liliKnowledge of CRM software and emotional intelligence to empathically solve problems /li /ulh3Benefits /h3ulliFull‑time, 39 hours per week, fixed‑term contract (Mon‑Fri 11:00‑20:00) /liliSalary €19,623.94 gross per year plus up to €1,200 gross per year in bonus /liliCentral location in Barcelona /liliFull paid training on the company and project /liliCareer development programs, specialized courses and language classes /li /ulpConcentrix is an equal‑opportunity employer. We are committed to an inclusive and diverse workplace free from discrimination and harassment, and all recruitment practices are based on business needs, job requirements and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability or any other protected classification under applicable national laws. /p /p #J-18808-Ljbffr

📌 Customer Service Representative (Spanish-Catalan-speaking) - Onsite - Sports Industryat C[...] (Barcelona)
🏢 Concentrix
📍 Barcelona