ppbJob title: /bRelationship Manager Spain, Latam ROW /ppbDepartment: /bHVC /ppbReporting to: /bHead of HVC /ph3Who we are /h3pWe’re part of Super Group, the NYSE-listed digital gaming company behind some of the world’s leading Sports and iGaming brands. /ppAt Betway, we’re driven by our shared vision to become the global leader in the online sports betting and casino industry. Our people are forward-thinking team-players who thrive on a collective diversity of skills and backgrounds. Founded in 2006, our teams in Guernsey, London, Malta, Germany, Portugal and Spain and are constantly expanding and evolving. /ppThe Betway HVC team is hiring a HVC Relationship manager to join our London team. Our team is responsible for delivering a world class experience to our most loyal customers. We put customer safety and sustainability at the heart of what we do. With a relentless will to win, we make data led decisions that prioritise our customers. /ph3Who we’re looking for /h3pWe’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At Betway, every day is action-packed, and we expect you to bring your A-game. In return, you’ll find a supportive environment where your skills can flourish and your career can soar. /ph3Ready to become a gamechanger? Supercharge your career with us and be part of something extraordinary. /h3h3Why we need you /h3pWe’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and SuperDrive will help us achieve our vision. /ppA HVC Relationship Manager is responsible for establishing and maintaining customer relationships. Utilising the full asset suite of Betway Integral partnerships, you will help contribute to vision of delivering the world’s best iGaming customer experience. /ppHow? /ppYour contribution will be visible by delivering actionable results around key topics including but not limited to, source of funds and source of wealth processes, customer identification, exceptional communication, industry leading retention and money can’t buy experiences. /ph3What you’ll be doing /h3pAs part of your role, your responsibilities will include:



/pulliBeing responsible for completing identification tasks and profiling our most loyal customers /liliProviding a seamless experience during customers compliance processes, with the goal of increasing compliance pass rates /liliBeing customer obsessed, striving to deliver a mobile led experience and deliver feedback to wider stakeholders of customers experiences /liliUsing Betway’s global partnerships to create and attend a world class hospitality calendar for our customers across the globe /liliUsing data to help assist in the automation of customer journeys with a tireless focus on mobile first gaming /liliManaging a sustainable cohort of account managed customers /liliManaging and reporting on performance with a key focus on increasing long term player values and retention rates /liliProviding a world class service to our customers that builds trust, being available and the central point of all HVC customer contact /liliDelivering a strong return on investment within budget for both on and off-site hosting /li /ulpThis job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives. /ph3Essential skills you’ll bring to the table /h3pThe necessary skills that we require for this role include: /pulliStrong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively in Spanish and English /liliExperience working collaboratively in cross-functional teams, with a focus on achieving shared goals /liliExpertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope /liliExceptional attention to detail, ensuring high standards of quality in all outputs /liliAbility to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations /liliFluency in English and Spanish /liliProven working experience of account management in an iGaming company /liliExperience in hosting customers,



knowing what world class service looks like /liliClear understanding of iGaming with strong knowledge on sports and casino products /liliStrong AML, Responsible Gaming knowledge inclusive of SoW and SoF /li /ulh3Desirable skills you’ve got up your sleeve /h3pIt would be great if you also have some the following skills: /pulliPrevious experience in the sports marketing industry /liliPrevious experience in a regulated industry, preferably gaming /liliPrevious Experience working on an MGA licensed brand and UKGC licensed brands /liliExperience collaborating with cross-functional teams to design and optimize automated user journeys /li /ulh3Our values are non-negotiables /h3pOur culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies, these are essential for all employees in order for you to embed in and drive our culture forward. /ppThese competencies are: /pulliOwnership and accountability /liliInitiating action /liliResilience /liliTeam orientation /liliIntegrity /li /ulh3What you’ll get back /h3pWe offer a great variety of personal and professional benefits to help you thrive at Betway and Super Group. This includes: /pulliWe’re dedicated to your super growth. Our comprehensive learning and development programmes give you a range of resources and opportunities to expand your skills and advance your career. /liliYour hard work and achievements won’t go unnoticed. Our innovative Performance Tool ensures you receive regular, constructive feedback, helping you to continuously improve and reach your full potential. /liliOur Employee Assistance programme offers a variety of benefits which you and your family can benefit from. /liliHealth Insurance /liliLife Assurance /liliIncome Protection /li /ulh3Be part of that Superclass feeling. /h3pAt Super Group, diversity is part of our DNA. With teams across 16 countries, 85 nationalities, and 20 languages, we take equal opportunities seriously, championing a supportive, inclusive and empowering environment wherever you are in the Group. /ppIt’s all about putting your experience first and ensuring honesty and fairness in all we do. /ppHere, your growth is supported and your contributions valued. /p /p #J-18808-Ljbffr

📌 HVC Relationship Manager (Madrid)
🏢 Super Group (SGHC)
📍 Madrid