ppbPlease note that the position is based in Sofia, Bulgaria, and we will assist you to relocate. /b /p pJoin bTELUS Digital Bulgaria /b as a bSolutions Consultant /b for the world's biggest search engine, where you will help users maximize their product experience with strong communication skills in Danish and English. /p h3Benefits /h3 ul libRelocation Bonus: /b €1,500 Gross (paid in 2 instalments) to support relocation and initial rent costs /li lib21 Days of Company-Provided Accommodation /b on arrival and assistance finding a long‑term home /li liFully paid training /li liStable job and career development opportunities /li liAdditional health insurance /li liMore than fifty benefits and services to choose from /li liPositive international working environment /li liSupport and learning /li /ul h3Key Responsibilities /h3 ul liDeliver professional support for our products and services, maintaining a stellar customer satisfaction rate /li liMaster and efficiently utilize CRM software, ticketing systems, and other customer service tools to meet the unique needs of our customers /li liEngage customers through multiple channels, including phone, email and chat /li liResolve customer inquiries within agreed SLAs,



using our comprehensive knowledge base and established protocols /li liConsistently meet or exceed performance goals for call handling time, first‑call resolution, and customer satisfaction scores /li liCollaborate with team members to share best practices and contribute to the knowledge base /li liParticipate in ongoing training and stay updated on product knowledge and industry trends /li /ul h3Qualifications /h3 ul liFluent Danish and English communication skills /li liStrong interpersonal abilities and customer service orientation /li liAbility to follow structured guides and processes /li liExcellence in active listening and problem‑solving /li liAdaptable and quick to learn new processes and technologies /li liSelf‑motivated with a passion for customer satisfaction /li /ul h3Ideal Candidate Profile /h3 ul liCustomer‑focused mindset and delivering exceptional service /li liExcellent communication style, ability to explain complex concepts simply /li liAbility to troubleshoot issues and find creative solutions /li liCollaborates and shares knowledge, and contributes positively to team dynamics /li liEmbraces change, learns quickly, and maintains composure under pressure /li /ul pbNo tech background needed! /b We offer comprehensive training to equip you with all the product knowledge you need to succeed. /p /p #J-18808-Ljbffr

📌 Solutions Consultant with Danish and English - Relocation to Sofia, Bulgaria (Barcelona)
🏢 TELUS Digital
📍 Barcelona