Your role

Allocated to our Packaging Technologies organization we are looking for a highly motivated and proactive team member in the position of Customer Service Desk Team Lead Europe. This is a permanent and full-time position, leading a team of 8 multi-skilled professionals.

Key responsibilities

- Responsible for providing local and regional business support within Sales & Distribution (SD), ensuring efficient Order-to-Cash processes and operational performance. This includes managing approvals, monitoring order fulfillment, handling shortages, and supporting audits and team training.
- At a regional level, you drive process improvements and harmonization, implement new tools and workflows, and ensure strong cross-functional collaboration. You also support sales teams in strategic initiatives and special projects.
- In your project management role, you coordinate regional and general initiatives, act as a key contact for SAP SD/O2C implementations, and lead process design and improvements in collaboration with IT.
- Additionally, you focus on team development and onboarding,



training members on key frameworks (AACC), and promoting efficiency, simplicity, and effective communication across teams.

Profile

- At least 5 years of business experience in an OTC function in a multinational company as a team leader.
- Project experience is valuable.
- Fluency in English (mandatory).

Skills and Competencies

- Strong communication and interpersonal skills.
- Effective collaboration with internal teams and external partners.
- Ability to understand and define business and project needs.
- Adaptable and self-motivated team player.
- Comfortable working in an international environment.
- Able to work independently and take initiative.
- Flexible and highly collaborative across all company levels.

Others

- Position based in Spain (El Prat de Llobregat, Barcelona).
- Work permit is requested.

Your Application

If your background and personal experience fits this profile, please send us your complete application via LinkedIn.

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📌 Customer Service Desk Team Lead Europe (El Prat de Llobregat)
🏢 Archroma
📍 El Prat de Llobregat