Experteer Overview

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In this role you partner with Dynatrace’s top strategic clients to ensure successful deployment and ongoing value realization of our products. You’ll act as a trusted advisor, coach fellow technical account managers, and collaborate with product teams to shape adoption strategies. You drive customer advocacy, support timely resolutions, and prepare business reviews to quantify impact. This is an opportunity to lead customer outcomes at scale and influence product roadmaps while working closely with cross-functional teams.

Compensaciones / Incentivos
• Coach, mentor, and provide feedback to other CSEs and TACs
• Advise on product adoption, configuration, and features to meet customer goals
• Serve as frontline SME for best practices and technical questions
• Advocate for customers with support, PM, and Ru0026D to speed resolutions
• Engage in monthly/quarterly business reviews with customers
• Maintain up-to-date knowledge of Dynatrace products and services
• Document best practices for using Dynatrace
• Collaborate with support engineers, PM, and Ru0026D to accelerate issue resolution
• Provide insight on ticket trends to inform success plans and enablement
• Understand customer infrastructure and regulatory requirements to accelerate resolution





Responsabilidades
• Bachelor in Computer Science or Information Technology or equivalent
• 6+ years of related work experience
• Experience with large enterprise customers and executive leadership
• Proven leadership, mentoring, and organizational behavior skills
• Track record of going above and beyond for teams and customers
• Ability to manage executive relationships (VP/CxO)
• Excellent English written and verbal communication
• Strong organizational and teamwork skills with fast, responsible action
• Subject Matter Expert (SME) for Dynatrace technologies and related 3rd party tech
• Willingness to learn new technologies and solve complex issues
• Professional Dynatrace xqbhyrx certification (or plan to obtain within 6 months)
• Two+ industry-relevant Associate certifications (AWS, Azure, Kubernetes)
• Strong SaaS industry technical understanding
• Knowledge of technologies such as OpenStack, OpenShift, AWS, Azure, GCP, Kubernetes, SAP; Web/App servers and DevOps tools; CMDB/ITSM platforms like ServiceNow, BMC

Requisitos principales
• competitive compensation
• opportunity to work with major cloud providers (AWS, Microsoft, Google Cloud)
• involvement with Dynatrace Intelligence and AI-driven insights
• global partnerships and alliances
• growth and learning culture
• dynamic and innovative work environment

📌 Lead Customer Success Engineer (Barcelona)
🏢 Dynatrace
📍 Barcelona