ppWe’re seeking an experienced Regulatory Case Specialist to join our eDreams ODIGEO Communications team, which is in a strong growth environment and will be based in our Barcelona office to manage consumer regulatory complaints directly reporting to the VIP Customer Communications Team Lead. /p h3What you will do: /h3 pThe Role’s Key Responsibilities /p pAs an eDOer, you will have clear objectives, great challenges and a clear overview of how your work contributes to the general company project and its customers. As a Regulatory Case Specialist in the Communications team, you will be in charge of: /p ul liManage legal customer complaints such as consumer organisation files, customer court cases and regulatory consumer cases; /li liManage data protection consumer rights cases; /li liCollaborate on coordinating Legal inquiries with Legal Counsels related to customer complaints to ensure excellent service; /li liSupport other VIP tasks such as VIP and sensitive customer complaints, social care channels, and customer complaints addressed directly to CSM members; /li liSupport VIP Communications projects by collaborating with the team members when required; /li liMeasure, analyse and report on the results of initiatives. /li /ul h3Required Qualifications: /h3 ul liBackground in Tourism will be required in your daily work; /li liUsed to work with CRM tools; /li liAbility to work with G-suite; /li liExcellent writing and communication skills, you should be able to work with legal vocabulary and have excellent grammar at a native level in French; /li liProficient level of English is a must and Spanish is a plus. /li /ul h3What you need to succeed: /h3 pJob Requirements /p pBring your unique perspective, speak up, and offer disruptive solutions.



You’ll have the opportunity to learn and grow while making a real impact on our team. Here’s what you need to succeed: /p h3Personal skills: /h3 ul liPassionate for the travel industry; /li liAcute sense of judgement, tact, diplomacy and crisis communication; /li liAnalytical capacity, problem-solving mindset and organised; /li liCustomer-oriented, used to or comfortable working under pressure and constantly prioritising, with a passionate mindset and eager to learn and a great teamwork attitude; /li liAbility to negotiate on a win-win perspective. /li /ul h3Valuable: /h3 ul liExperience in legal case management tourism-related (GDPR, tourism and consumer regulations). /li liOther languages will be an advantage, including German, Portuguese, Norwegian, Swedish, Dutch, Spanish, Catalan, Euskera and/or Galician; /li liIt will be a plus to have experience in PR, media relations, VIP management and/or Social Media management; /li liExperience in handling VIP accounts and/or sensitive customer complaints; /li liGDS Amadeus and/or Galileo knowledge will be a plus; /li liProven successes in both traditional and interactive claims channels. /li /ul h3What’s in it for you? /h3 pThe best talent deserves the best benefits. /p pAt eDO, we want you to be a part of our success story and great culture. Here’s what we offer: /p pA rewarding Compensation package: /p pPrime Plus membership, Competitive salary and benefits package, including flexible benefits, performance-based bonuses,



birthday day off, discounts and partnerships, relocation support and the possibility of choosing your equipment and, even better, keeping it for free after 3 years. /p pGrow opportunities to empower your career, and unleash your potential: /p pPersonalised career paths and the eVOLVE Program will help you discover, grow, and thrive. Internal mobility opportunities let you pursue horizontal career changes and promotions. /p pYour Well-being is our Priority. Embrace Freedom and Flexibility! /p pWe value flexibility, employee care, and transparency. We offer a hybrid home-office model focused on outcome, not time-in-seat. You’ll be able to find the right work-personal life balance that suits you best. /p pWork hard, party hard! /p pWe believe in having fun and connecting with colleagues! Join eDO for after-work events, padel tournaments, parties, and more. Create communities based on your passions, like sports and music. Come to work as you are, with no dress code, and enjoy free fruit, coffee, and tea at our offices. /p pEnjoy a dynamic and healthy environment! /p pBe innovative, take risks, and share your ideas. Our diverse and open-minded teams support high performance, learning, and growth. You’ll work in an Agile Mindset environment with recognition at our core. /p pbApply now! /b /p pWe are an equal‑opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status. Our people are the key to our success. Each one of them is unique in their own way and the respect for their uniqueness is and will always be a passion and motivation. /p /p #J-18808-Ljbffr

📌 Regulatory Case Specialist (They/She/He) (French)
🏢 Traveltechessentialist
📍 Barcelona