ppThe General Manager will be responsible for leading SHA Mexico, a flagship property of the internationally acclaimed SHA, delivering world-class luxury hospitality combined with preventive medicine and holistic wellness. /p pThe successful candidate will combine strategic vision with a hands‑on operational approach, driving exceptional guest experiences, financial performance, and a high‑performing, values‑driven organizational culture. /p pThe role requires a “Think General, Act Local” mindset, strong business orientation, operational expertise, and the ability to work with a multicultural, high‑profile, and international clientele. /p h3Main Duties Responsibilities: /h3 ul liLead and manage all operational aspects of SHA Mexico, ensuring the highest standards of luxury service, wellness programs, and guest experience. /li liDrive a visible, hands‑on leadership style, ensuring consistency, operational excellence, and strong culture engagement across all departments. /li liFoster and embed AB Living Group’s core values in the organization: Excellence, Evolution, Honesty, Caring, and Happiness. /li liBuild, develop, and retain a high‑performing leadership team capable of delivering operational and strategic results. /li liOversee financial performance, including budget execution, revenue management, cost control, and KPIs. /li liEnsure the property delivers a seamless guest journey for VIP and international clientele, maintaining personalization and memorability. /li liServe as the public face of the property, engaging with high‑profile guests, stakeholders, and media as needed. /li liPromote innovation and continuous improvement initiatives, keeping the property at the forefront of luxury wellness hospitality. /li liEnsure compliance with all legal, safety, health, environmental, and operational standards. /li liProtect assets, manage capital expenditure planning (CAPEX), and ensure long‑term property value. /li /ul h3Job Profile:



/h3 ul liBachelor’s degree in Hospitality Management, Hotel Administration, Business Administration, or related fields. /li liAdvanced studies in Wellness Management, Luxury Hospitality, or an MBA considered an advantage. /li liMinimum 15 years in luxury hospitality, with at least 3–5 years in a General Manager or Director of Operations role. /li liExperience with international ultra‑luxury brands. /li liProven expertise across Rooms Division, Food Beverage, Finance, and Commercial functions. /li /ul h3Languages: /h3 ul liFluent English and Spanish required. /li liAdditional languages considered an asset. /li liStrategic vision and business orientation. /li liThink Global, Act Local mindset. /li liStrong operational leadership and hands‑on execution. /li liAbility to combine strategy and daily operations effectively. /li liStrong focus on guest experience and personalization. /li liAbility to influence and manage high‑profile stakeholders. /li liAdaptability to multicultural environments. /li /ul h3Technological Skills: /h3 ul liProficiency in property management systems and operational software. /li liAdvanced knowledge of Microsoft Office or Google Workspace. /li /ul h3Skills Chain of Command: /h3 ul liProactivity /li liAnalytical skills /li liResults‑oriented /li /ul h3Competencies based on our values: /h3 ul liExcellence | We strive for excellence in everything we do, making it a habit /li liEvolution | We are committed to constant improvement and innovation /li liHonesty | We prioritise honesty and loyalty in everything we do /li liCaring | We genuinely care for our guests, our team, our planet, and our resources /li liHappiness | We enjoy the journey, facing challenges with passion and enthusiasm /li /ul h3Other Competencies and Skills Required: /h3 ul liStrong business orientation and strategic mindset. /li liAbility to work in international and multicultural environments. /li liExcellent interpersonal and communication skills. /li liAbility to manage multiple priorities simultaneously. /li /ul /p #J-18808-Ljbffr

📌 General Manager (Madrid)
🏢 Sha
📍 Madrid