ph3Job Description /h3pGlobal Servicing (GS) oversees consumer travel and concierge experiences, all card customer service functions for the company’s integral consumer, banking, merchant, and commercial customers, as well as the key enablement functions that power our products and services. GS provides the world’s best customer experience every day by building on Amex’s 175-year legacy of service excellence, leveraging new technologies and capabilities to drive transformation, and bringing a human touch to each customer interaction. /ppGlobal Servicing (GS) oversees consumer travel and concierge experiences, all card customer service functions for the company’s global consumer, banking, merchant, and commercial customers, as well as the key enablement functions that power our products and services. GS provides the world’s best customer experience every day by building on Amex’s 175-year legacy of service excellence, leveraging new technologies and capabilities to drive transformation, and bringing a human touch to each customer interaction. /ppThis role is suited to individuals who thrive in a high-paced, demanding environment, enjoy working across multiple digital tools and systems, and are passionate about problem-solving and delivering positive outcomes for customers. /p h3Responsibilities /h3ulliDeliver world-class customer service by handling customer inquiries through multiple channels, including phone, chat, and mobile messaging. /liliBuild trusted customer relationships through a consultative approach, understanding current and future needs while providing first-contact resolution whenever possible. /liliIdentify opportunities to enhance the customer experience by recommending relevant products and services based on customer needs. /liliDrive results by consistently achieving and exceeding performance targets, quality standards, productivity goals, and compliance requirements. /liliNavigate multiple systems, applications, and digital tools simultaneously to efficiently support customers. /liliAccurately document customer interactions,



including payment details, contact information updates, address changes, and travel notifications. /liliPrioritize competing tasks and adapt quickly in a constantly changing, high-paced environment. /liliAnalyze customer situations, identify root causes, and provide effective, timely solutions while maintaining a high level of customer satisfaction. /liliMaintain accuracy and professionalism while managing a high volume of interactions in a fast-moving and demanding environment. /liliCollaborate effectively with colleagues and contribute to a positive team culture while supporting shared business objectives. /li /ul h3Qualifications /h3ulliFluent in French with excellent verbal and written communication skills in a business environment. /liliGood working knowledge of English. /lili Passion for delivering exceptional customer service and creating positive customer experiences. /liliProven ability to remain positive, resilient, and composed in challenging situations. /liliComfortable working in a fast-paced, high-pressure environment. /liliStrong multitasking skills with the ability to work efficiently across multiple digital systems and tools. /liliExcellent interpersonal and communication skills, both verbal and written. /liliConfident handling difficult or sensitive customer conversations with professionalism and empathy. /liliStrong negotiation, influencing, and decision-making skills. /liliExcellent problem-solving and critical thinking abilities, with strong analytical skills and attention to detail. /liliAbility to work collaboratively as part of a team while contributing to shared business goals. /liliCommitted to following company policies, procedures,



and compliance standards while maintaining high-quality service. /li /ul h3Non-considerations For Sponsorship /h3pEmployment eligibility to work with American Express in Spain is required as the company will not pursue visa sponsorship for these positions. /p h3About Us /h3pAt American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service. /ppAs part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. /p h3About The Team /h3pWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: /pulliCompetitive base salaries /liliBonus incentives /liliSupport for financial-well-being and retirement /liliComprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) /liliFlexible working model with hybrid, onsite or virtual arrangements depending on role and business need /liliGenerous paid parental leave policies (depending on your location) /liliFree access to global on-site wellness centers staffed with nurses and doctors (depending on location) /liliFree and confidential counseling support through our Healthy Minds program /liliCareer development and training opportunities /li /ul /p #J-18808-Ljbffr

📌 Customer Support Specialist (French & English Speaker) (Madrid)
🏢 American Express
📍 Madrid