ppAre you passionate about client service, transaction administration, and working in an international environment? Do you enjoy coordinating complex tasks, interacting with clients, and ensuring seamless operational processes? If so, this could be the perfect opportunity for you. /p h3About The Role /h3 pAs an bIncoming Case Coordinator /b, you will play a key role in delivering an outstanding experience to our global corporate clients and brokers. Acting as the first point of contact for incoming requests, you will ensure efficient task coordination, accurate triaging of client inquiries, and smooth payment processing activities. /p pYou will be responsible for reviewing and assessing client requests, identifying the appropriate course of action, and routing tasks to the relevant teams to ensure timely and accurate execution. In addition, you will support payment allocation, account statement inquiries, and premium booking processes, contributing directly to operational excellence and client satisfaction. /p h3Your Key Responsibilities Will Include /h3 ul liServe as a central coordination point for incoming client and broker requests, ensuring timely handling and clear communication. /li liReview incoming emails and documentation, assess requirements, and distinguish between new transactions, amendments, and general inquiries. /li liAssign and route tasks to the appropriate Operations teams to ensure efficient processing and excellent service delivery. /li liAccurately process and allocate client payments in line with business requirements and support payment reconciliation activities. /li liInvestigate and resolve payment discrepancies or escalade issues where required. /li liSupport clients with account statements and payment‑related inquiries while maintaining a high standard of responsiveness and professionalism. /li liSupport the issuance and administration of bonds and guarantees for the DACH region. /li liCollaborate closely with Operations teams across multiple markets and locations to ensure smooth task coordination and service delivery. /li liBuild strong relationships with internal and external stakeholders, including clients, brokers, and business partners.



/li /ul h3About The Team /h3 pThe Surety Europe Operations team is responsible for the local issuance of bonds and guarantees across Europe, ensuring efficient and accurate execution of surety transactions. The Surety Europe Team is a growing and dynamic international team closely collaborating with Surety business unit. Driven by strong customer orientation and service excellence, we support profitable business growth while maintaining high levels of client satisfaction. /p pOur team operates across several European locations, including Germany and Spain, offering a multicultural and collaborative work environment. /p h3Essential About You /h3 ul liCompleted commercial education preferably banking specialist or bachelor studies in economics or international trade or job experience equivalent to the related fields. /li liFirst experience in Trade Finance or in the bank area. /li liPrevious experience in a client-facing role preferably in a finance environment. /li liStrong communication skills in both English and German (written and spoken). /li liDemonstrate good computer skills and experience with Microsoft Office especially Excel. /li liStrong organizational skills with the ability to prioritize and coordinate multiple tasks. /li liHigh attention to detail and a proactive, solution-oriented mindset. /li /ul h3Nice to Have /h3 ul liExperience with trade finance transaction processing or credit insurance products or similar role involving task management. /li liExperience in payment allocation and reconciliation. /li liAdditional language skills, particularly French or Italian. /li liFamiliarity with workflow or task management systems. /li liExperience working within an international and cross-functional environment. /li /ul h3Role /h3 pFor Spain the annual base salary range for this position is between EUR 27 000 and EUR 45 000 (for a full‑time role). The specific salary offered considers:



/p ul lithe requirements, scope, complexity and responsibilities of the role, /li lithe applicant's own profile including education/qualifications, expertise, specialisation, skills and experience. /li /ul pIn addition to your base salary, Swiss Re offers an attractive performance-based variable compensation component, designed to recognise your achievements. Further you will enjoy a variety of general and location specific benefits. Eligibility may vary depending on the terms of Swiss Re policies and your employment contract. /p h3About Swiss Re Corporate Solutions /h3 pSwiss Re is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer. We anticipate and manage risks, from natural catastrophes and climate change to cybercrime. /p pSwiss Re Corporate Solutions is the commercial insurance arm of the Swiss Re Group. We offer innovative insurance solutions to large and midsized multinational corporations from our approximately 50 locations worldwide. We help clients mitigate their risk exposure, whilst our industry-leading claims service provides them with additional peace of mind. /p pOur success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking. Swiss Re Corporate Solutions embraces a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics. In our inclusive and flexible environment everyone can bring their authentic selves to work and their passion for sustainability. /p pWe may use AI-powered tools to support the review and evaluation of applications for this position. These tools provide additional insights to our recruitment teams, but all hiring decisions are carefully reviewed and made by people. To learn more about how we use AI in recruitment and how we handle your personal data, please review our Data Privacy Statement before applying. /p p#corso /p h3Keywords /h3 pReference Code: /p /p #J-18808-Ljbffr

📌 Incoming Case Coordinator (Hybrid) (Madrid)
🏢 Swiss Re
📍 Madrid